Technical Author (Multiple Roles And Seniority Levels)

Canonical; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company seeks Technical Authors to contribute to documentation efforts for multiple products. This fully remote role involves creating and improving documentation, engaging with user communities, and influencing product design. Ideal candidates will have a strong background in technical writing or programming, excellent communication skills, and experience in open-source environments. Opportunities for career development and a supportive team culture are key highlights of this position.

Serviços

Performance-driven annual bonus

Personal learning development budget

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Qualificações

• Technical writer with a programmer's mindset or vice versa.
• Experience in software development contexts.
• Ability to travel twice a year for events.

Responsabilidades

• Create, maintain and improve software documentation.
• Engage with user communities to ensure documentation meets their needs.
• Influence product development based on documentation.

Conhecimentos

Functional written communication

Documentation skills

Technical curiosity

Excellent written and verbal communication

Community engagement

Understanding of open-source software

Formação académica

BSc/BA degree or equivalent

Ferramentas

Linux

Git

Documentation markup languages

Descrição da oferta de emprego

Technical Author (multiple roles and seniority levels)

Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical. We are building documentation capacity at scale. We have dozens of positions available, for products and teams across the organisation, at all levels from Graduate to Senior Staff. All applications and candidates are handled through this one entry-point. We'll be able to discuss seniority levels, suitable teams and more later in the process to help place you in the most suitable role for you.

The role of a Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on – and responsibility for – the quality of the user experience with the product, and will contribute towards the long‑term success of the project itself. These are not traditional technical writer roles. As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first‑class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority. As part of Canonical's documentation practice team – which includes all the company's Technical Authors – you will collaborate with other documentation experts to define documentation excellence and drive the development of documentation practice and theory across the company and in the open‑source software community.

Location

These are fully remote roles, open to candidates across the globe.

Responsibilities

• Create, maintain and improve software documentation.
• Work with engineering team members to help them make effective documentation contributions.
• Influence product development as an expert user of the product, providing valuable opinions about its function and design.
• Engage with user communities to ensure that our documentation meets their needs.
• Encourage and support community engagement in and contribution to documentation.
• Help standardise the structure, presentation, style and language of content across products.
• Collaborate with documentation peers to advance the state of the art in documentation at Canonical.
• Challenge and advance documentation understanding and best practice as part of a disciplinary team.

Qualifications

• Cares deeply about functional written communication.
• Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation.
• Has a record of community engagement, in open‑source software, documentation, research or other disciplines.
• Is sympathetic to the needs and challenges of open‑source software and its communities.
• Demonstrates technical curiosity, and is fascinated by software technology and its challenges.
• Has demonstrable documentation skills, insight and enthusiasm.
• Has experience in software development contexts; familiar with Linux, command‑line usage, application deployment, system operations, infrastructure management, Git, and documentation markup languages.
• Excellent written and verbal communication skills.
• Holds a BSc / BA degree or equivalent.
• Is able to travel twice a year for up to two weeks for events.
• Nice‑to‑have: deep technical domain knowledge.
• Open‑source community leadership and management.
• User‑experience, interaction or visual design.

Benefits

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance‑driven annual bonus or commission. We provide all team members with additional benefits that reflect our values and ideals: distributed work environment with twice‑yearly in‑person team sprints, personal learning and development budget of USD 2,000 per year, annual compensation review, recognition rewards, annual holiday leave, maternity and paternity leave, Employee Assistance Programme, opportunity to travel to new locations to meet colleagues, Priority Pass and travel upgrades for long‑haul company events.

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu – one of the most important open‑source projects and the platform for AI, IoT and the cloud – we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills and raise your game.

Equal Opportunity

Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.