Junior Infrastructure Analyst

Jobtailor; São Paulo; Presencial; BRL 89 000 - 167 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a skilled IT Administrator specialized in Microsoft 365 and IAM. You will manage identity lifecycle, onboard/offboard employees, and enforce security controls across Entra ID and MFA. The role covers network infrastructure, VPN, and firewall administration with a focus on uptime and compliance.

The ideal candidate has hands-on experience with Intune, Purview, Jamf, and Apple Business Manager, plus strong collaboration with vendors and business units.

Qualificações

• Proven experience administering Microsoft 365 Business Premium (Exchange, Teams, SharePoint, OneDrive, Intune).
• Strong IAM knowledge: Azure AD / Entra ID, Conditional Access, RBAC.
• Experience managing endpoints (Windows 10/11, GPOs, MDM).
• Networking basics: TCP/IP, switching, VPN, firewall.
• Familiarity with MFA and identity security best practices.
• Ability to coordinate with vendors and manage SLAs.

Responsabilidades

• Manage the full identity lifecycle in Microsoft 365, including account creation and licensing.
• Onboard/offboard employees with provisioning, revocation, and device setup.
• Administer users, groups, permissions and access policies in Entra ID.
• Configure MFA and security controls; monitor policy compliance.
• Operate network infra including VPN, firewall, switches and Wi‑Fi.
• Manage tickets and liaise with vendors; document runbooks and incidents.

Conhecimentos

Microsoft 365 Administration

Identity Access Management

Network Infrastructure Management

Endpoint Management

Ticket Backlog Management

Ferramentas

Microsoft Intune

Azure Active Directory

Microsoft Purview

Apple Business Manager

Jamf

VPN Solutions

Corporate Firewall

Descrição da oferta de emprego

• Manage the full identity lifecycle in Microsoft 365, including account creation, configuration, licensing, modification and revocation
• Perform technical onboarding for new hires, including account provisioning, device configuration and access granting
• Execute offboarding processes, ensuring access revocation, data preservation and device sanitization
• Administer users, groups, permissions and access policies in Microsoft Entra ID
• Configure and monitor MFA and identity and access security controls
• Operate corporate network infrastructure, including switches, routers, access points, Wi‑Fi and structured cabling
• Configure, maintain and monitor the corporate VPN
• Administer the corporate firewall, including rules, traffic policies, logs and security events
• Monitor network infrastructure availability and performance and resolve incidents
• Coordinate and follow up with infrastructure vendors
• Manage IT asset inventory and lifecycle
• Configure, deploy and monitor EDR and antivirus solutions
• Manage security policies and device management via Microsoft Intune / Endpoint Manager
• Ensure endpoint patching and compliance
• Troubleshoot hardware, software and device security issues
• Administer the Microsoft 365 tenant, including Exchange Online, SharePoint, Teams, OneDrive and Outlook
• Configure and manage compliance, retention, auditing and DLP policies using Microsoft Purview
• Manage the complete Microsoft 365 licensing lifecycle
• Support integrations with the Microsoft 365 ecosystem, including SSO, connectors and applications
• Serve as an internal reference for support, configuration and best practices for Microsoft 365
• Manage the ticket backlog for NGX and Smartico platforms
• Track vendors, deadlines, SLAs and ticket resolution
• Keep business areas informed about ticket status
• Document and categorize tickets in Movidesk
• Identify recurrent issues and propose preventive actions
• Manage operational relationships with IT suppliers
• Support procurement of equipment, software and IT services
• Document processes, procedures, topologies, configurations and incidents
• Create and maintain a knowledge base, FAQs, tutorials, procedures and runbooks
• Identify and implement improvements in infrastructure, security, support, operational efficiency and availability
• Define processes and controls for tasks that are currently manual or lack tooling

Requirements

• Proven experience administering Microsoft 365 Business Premium (Exchange, Teams, SharePoint, OneDrive, Intune)
• Strong knowledge of IAM: Azure Active Directory / Microsoft Entra ID, Conditional Access, groups and RBAC
• Experience managing endpoints (Windows 10/11, group policies, MDM)
• Networking knowledge: TCP/IP, switching, corporate Wi‑Fi, VPN and firewall
• Experience with MFA and identity security best practices
• Ability to manage ticket backlogs with external vendors, focusing on SLAs and proactive communication
• Organized with experience tracking and controlling IT asset inventory
• Microsoft certifications (MS-900, MS-102, AZ-900 or equivalent) — a plus
• Experience with Microsoft Purview (DLP, compliance, retention) — a plus
• Basic PowerShell knowledge for automating M365 tasks — a plus
• Experience with Apple Business Manager / Jamf for MacBook management — a plus

Core Competencies

Demonstrates expertise in managing the full identity lifecycle within Microsoft 365, including account provisioning, security controls, and compliance policies. Proficient in network infrastructure management, endpoint security, and vendor coordination to ensure operational efficiency and security.

Highest-signal resume keywords

• Microsoft 365 Administration
• Identity Access Management
• Network Infrastructure Management
• Endpoint Management
• Ticket Backlog Management

ATS Optimization Keywords

Hard Skills

• Microsoft 365 Business Premium
• Azure Active Directory
• Conditional Access
• TCP/IP Networking
• MFA Best Practices
• PowerShell Scripting
• Device Management
• EDR Solutions
• Compliance Policies
• Data Loss Prevention

Soft Skills

• Organizational Skills
• Proactive Communication
• Problem-Solving

Certifications & Qualifications

• MS-900
• MS-102
• AZ-900

Industry Keywords

• Identity Lifecycle Management
• IT Asset Inventory
• Network Performance Monitoring
• Incident Resolution
• Operational Efficiency

Tools & Technologies

• Microsoft Intune
• Microsoft Purview
• Apple Business Manager
• Jamf
• VPN Solutions
• Corporate Firewall