Supervisor de Atendimento

Riachuelo; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in retail is seeking a Supervisor de Atendimento to manage store operations and enhance customer service. This role involves training staff, managing financial products, and ensuring operational efficiency. The ideal candidate will have a background in retail and a commitment to fostering a positive team environment.

Serviços

Medical assistance

Dental assistance

Group life insurance

Gympass

Educational partnerships

Discounts at Riachuelo

Meal or food vouchers

Transport vouchers

Profit sharing

Qualificações

• Experience in selling financial products, preferably in retail.
• Full availability for working hours, including weekends and holidays.

Responsabilidades

• Manage the credit and cash departments, ensuring operational procedures and results.
• Train and mobilize the team for excellent customer service.
• Evaluate team performance and provide feedback.

Conhecimentos

Customer Service

Team Management

Sales

Problem Solving

Formação académica

Higher Education

Descrição da oferta de emprego

Join to apply for the Supervisor de Atendimento role at Riachuelo.

Our team at Riachuelo is looking for a Supervisor de Atendimento to join our store team. We value diversity, respect, and empathy, fostering an environment where all RCHLOVERS can thrive and develop.

Responsibilities and duties

• Manage the credit and cash departments, ensuring operational procedures and results are met.
• Ensure operational processes for credit and cashiering are followed.
• Achieve set targets and increase customer base registration.
• Develop strategies for card activation and manage credit risk.
• Train and mobilize the team for excellent customer service.
• Diagnose issues and propose improvements.
• Promote Riachuelo cards and financial products to customers.
• Plan store schedules, shifts, and hours with the management team.
• Conduct team meetings and training sessions.
• Evaluate team performance and provide feedback.
• Identify and develop talent for succession planning.
• Open and close the store according to schedule.

Requirements and qualifications

• Complete or ongoing higher education.
• Full availability for working hours, including weekends and holidays.
• Experience in selling financial products, preferably in retail.

Additional information and benefits

• Medical assistance*
• Dental assistance
• Group life insurance
• Gympass
• Educational partnerships
• Discounts at Riachuelo
• Meal or food vouchers
• Transport vouchers
• Profit sharing

Medical assistance available after 1 year with the company. For more benefits, visit our careers page.

If you're interested, apply now! #VemSerRCHLOVER