Specialist, Customer Acquisition - Bilingual

Concentrix; São Paulo; Presencial; BRL 55 800 - 78 120; Tempo integral

Resumo da oferta

A global customer service firm in São Paulo is seeking a Specialist in Customer Acquisition - Bilingual. The role focuses on engaging customers to sell and renew contracts, demonstrating product value. Candidates must be fluent in Brazilian Portuguese and English, with strong sales forecasting abilities. This full-time position involves high-volume customer contact. Competitive compensation is offered.

Qualificações

• Mastery of product knowledge and technical understanding of services.
• Fluent in Brazilian Portuguese and English.

Responsabilidades

• Demonstrate value and benefits of products/services through customer engagement.
• Provide accurate weekly/monthly/quarterly sales forecast.
• Manage high volume of customer contacts through phone and email.

Descrição da oferta de emprego

Specialist, Customer Acquisition - Bilingual

Job Description: The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Provide accurate weekly/monthly/quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location:
BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements:
Brazilian Portuguese (Required), English (Required)

Time Type:
Full time

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