Associate, Customer Acquisition - Trilingual

Concentrix; São Paulo; Presencial; BRL 44 640 - 66 960; Tempo integral

Resumo da oferta

A global customer experience company in São Paulo seeks an Associate Sales Representative to drive customer engagement and manage sales renewals. This role requires fluency in Brazilian Portuguese, English, and Spanish. Responsibilities include providing accurate sales forecasts, handling customer interactions, and collaborating closely with team members. Competitive candidates will have strong communication skills and a knack for building customer relationships.

Qualificações

• Fluent in Brazilian Portuguese and English, with Spanish proficiency.
• Experience in sales or customer service is preferred.
• Strong communication and interpersonal skills.

Responsabilidades

• Demonstrate the value of products through customer engagement.
• Manage high volume of customer contacts via phone and email.
• Provide accurate sales forecasts and manage client relationships.
• Work as part of a dedicated team under the Sales Manager.

Conhecimentos

Customer engagement

Sales forecasting

Product knowledge

Objection handling

CRM management

Descrição da oferta de emprego

Associate, Customer Acquisition – Trilingual

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up‑sell opportunities
• Provide accurate weekly/monthly/quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location: BRA São Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements: Brazilian Portuguese (Required), English (Required), Spanish (Required)

Time Type: Full time

Job Reference: R1669104