Sr. Specialist, Customer Acquisition - Trilingual

Concentrix; Curitiba; Presencial; BRL 120 000 - 150 000; Tempo integral

Resumo da oferta

Concentrix in Curitiba, Brazil seeks a Sr. Specialist, Customer Acquisition - Trilingual to drive outbound sales and demonstrate the value of our client’s products or services. You will engage prospects, articulate benefits, and pursue renewals to expand business.

The role requires managing high volumes of contacts via phone and email, maintaining CRM records, and forecasting activity. Collaboration with a Sales Manager ensures a professional customer experience.

Responsabilidades

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager

Descrição da oferta de emprego

Job Title

Sr. Specialist, Customer Acquisition - Trilingual

Job Description

The Senior Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager