Specialist, Customer Acquisition - Bilingual (Inside Sales, New Business)

Concentrix; Curitiba; On-site; BRL 40,000 - 60,000; Full time

Job summary

Concentrix is seeking a Bilingual Specialist in Customer Acquisition to drive new business through effective sales strategies. This role focuses on articulating product benefits to clients and managing customer engagement through various communication channels.

The successful candidate will demonstrate strong sales tactics, provide accurate sales forecasts, and ensure customer satisfaction. This position is based in Curitiba, Paraná, Brazil, and involves high-volume communication with customers.

Qualifications

• Bilingual proficiency is essential for communication with clients.
• Strong understanding of sales techniques and customer engagement.

Responsibilities

• Demonstrate the value of products through customer engagement.
• Provide accurate sales forecasts on a regular basis.
• Manage a high volume of customer contacts via phone and email.

Job description

Job Title

Specialist, Customer Acquisition - Bilingual (Inside Sales, New Business)

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of the products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager