Specialist, Sales Support

Concentrix; São Paulo; Presencial; BRL 33 480 - 66 960; Tempo integral

Resumo da oferta

A global customer support provider in São Paulo is seeking a Sales Support Specialist responsible for aiding the internal and external sales team through administrative tasks. This role includes preparing quotes, maintaining documentation, and assisting customers with product inquiries. The ideal candidate should have strong problem-solving and communication skills in both Brazilian Portuguese and English.

Qualificações

• Intermediate to advanced knowledge of product and service offerings required.
• Ability to troubleshoot and assist customers effectively.
• Strong follow-up skills on opportunities or inquiries.

Responsabilidades

• Prepare quotes, contracts, and RFP/RFI responses.
• Maintain quote documentation with accurate pricing.
• Assist customers via in-person, phone, email, or chat.

Conhecimentos

Customer support

Sales documentation

Presentation skills

Problem-solving

Descrição da oferta de emprego

Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is not working properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager

Job Title

Specialist, Sales Support

Location

BRA Sao Paulo – Rua Arquiteto Olavo Redig de Campos

Language Requirements

Brazilian Portuguese (Required), English (Required)

Time Type

Full time

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Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

IT Services and IT Consulting