Specialist, Renewal Sales - Bilingual

Convergys; São Paulo; Presencial; BRL 40 000 - 70 000; Tempo integral

Resumo da oferta

Concentrix in São Paulo is seeking a Specialist, Renewal Sales - Bilingual to drive renewal opportunities and protect revenue across a dedicated territory. You will manage a high volume of outbound calls and emails, articulating value and handling objections to retain customers.

Responsibilities include accurate forecasting, product knowledge, and CRM data maintenance. Fluency in Brazilian Portuguese and English is required for this role at a leading global tech-enabled services company.

Qualificações

• Demonstrated ability to sell renewals and manage customer relationships.
• Experience maintaining accurate CRM data and forecasting.
• Strong communication and organizational skills.

Responsabilidades

• Sell renewals/services and identify upsell opportunities within a dedicated territory.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Manage high volume of customer contacts via phone and email daily.
• Maintain CRM records with relevant customer data.

Conhecimentos

Client engagement

Renewals sales

CRM

Forecasting

Objection handling

Ferramentas

CRM

Descrição da oferta de emprego

## Specialist, Renewal Sales - BilingualApplylocations: BRA SAO PAULO Rua Tagipuru, 906 Barra Fundatime type: Full timeposted on: Posted Todayjob requisition id: R1726799Job Title:Specialist, Renewal Sales - BilingualJob DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities* Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts* Work with a team and report directly to a Sales ManagerLocation:BRA SAO PAULO Rua Tagipuru, 906 Barra FundaLanguage Requirements:Brazilian Portuguese (Required), English (Required)Time Type:Full time### About Us# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.