Site Leader

Amazon; Cabo de Santo Agostinho; On-site; BRL 300,000 - 540,000; Full time

Job summary

Amazon Inc. is seeking a Site Leader responsible for budgetary, people development, and operational objectives at the Cabo de Santo Agostinho site.

You will lead Operations and Area Managers, coach teams to meet performance targets, and foster strong employee relations while developing leadership bench strength within the Sorting Center. Key duties include driving Lean initiatives, ensuring safe, high-quality operations, and collaborating with HR, Finance, Facilities, Safety, IT, and other

Qualifications

• Bachelor's degree or equivalent.
• Experience in people management.
• Experience with performance metrics and Lean techniques.
• Experience with English-language communication (written and verbal).

Responsibilities

• Drive quality initiatives and Lean strategies to exceed goals.
• Oversee safety, quality, performance, and customer experience of operations.
• Define expectations for Operations and Area Managers and measure performance.
• Leverage Operations and Area Managers to source ideas and improve plans.
• Share best practices across departments and shifts.
• Collaborate with HR, Finance, Facilities, Safety, IT, and other Senior Managers for resources.

Skills

People management

Lean techniques

Performance metrics

English communication

Education

Bachelor's degree or equivalent

Job description

Description

Our Site Leader is responsible for all budgetary, people development, and operational objectives. The Site Leader oversees all aspects of operations and functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, fostering positive employee relations, and developing leadership bench strength within the Sorting Center. Additionally, the role involves ensuring effective stakeholder management within Delivery Stations, Fulfillment Centers, Safety, Loss Prevention, and Middle Mile teams.

Key job responsibilities

• Drive the creation of quality initiatives, process improvement initiatives, and other Lean strategies to help their functional area and the SC exceed business goals;

• Oversee the overall safety, quality, performance, and customer experience of Inbound, Processing, or Outbound operations;

• Define and clarify requirements and expectations for Operations and Area Managers, measure performance, provide feedback, and hold them accountable for their individual and departmental performance;

• Leverage Operations and Area Managers by sourcing and developing ideas and integrating them into improvement plans for the functional area;

• Take proactive steps to ensure best practices are shared across all departments, shifts, and throughout the network;

• Collaborate closely with support teams (HR, Finance, Facilities, Safety, IT, and other Senior Operations Managers) to secure necessary resources for projects and initiatives while also providing support for cross-functional initiatives.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Bachelor's degree or equivalent

• Experience in people management

Preferred Qualifications

• Experience in English-language communication skills, both written and verbal

• Experience with performance metrics and process improvement and Lean techniques

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