Sr Regional Ops Manager, 3PL Operations Management

Amazon Inc.; São Paulo; On-site; BRL 320,000 - 520,000; Full time

Job summary

Amazon Servicos de Varejo do Brasil Ltda. is hiring a Senior Ops Manager to lead the BR 3PL operations, driving end-to-end processes across multiple sites with a focus on safety, performance, and customer experience.

You will manage a team across +40k sqm and coordinate with cross-functional partners to meet service level targets, while developing talent and optimizing cost and efficiency. Flexibility for a 24/7 operation is required.

Qualifications

• Bachelor's degree or equivalent is required or an equivalent combination of education and experience.
• Flexibility to work evenings, overnights, and weekends.
• Experience leading teams and managing supply chain operations.

Responsibilities

• Lead end-to-end operations across multiple sites, including inbound and outbound processes.
• Manage relationships with 3PL partners (FCs, IXDs, DCs) and drive improvements.
• Present operational metrics to senior leadership and implement safety culture.

Skills

Team management

Supply chain management

Data-driven improvements

Travel up to 30%

Business English skills

Education

Bachelor's degree or equivalent

Tools

Six Sigma

Lean techniques

PMP

AI products

Job description

Looking for your next challenge? Brazil 3PL Operations is experiencing explosive growth, and we are seeking a skilled, highly motivated Senior Ops Manager with a strong leadership track record and a proven delivery record to join the BR 3PL team.

Looking for your next challenge? Brazil 3PL Operations is experiencing explosive growth, and we are seeking a skilled, highly motivated Senior Ops Manager with a strong leadership track record and a proven delivery record to join the BR 3PL team.

Operations sits at the heart of the Amazon customer experience. Everything we do is on behalf of our customers, and their experience depends on our ability to launch new programs efficiently and manage volume flow across the middle-mile network.

• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Managing day-to-day relationships with multiple 3PL partners that manage the operations in our org (FCs, IXDs, DCs)
• Driving operational goals and metrics for sites in your region. Communicating the vision to your team
• Presenting operational metrics regularly to the senior leadership team
• Problem-solves for closing gaps between performance and goals
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Works with key business partners such as Supply Chain, Transport & Sortation, Last Mile Management, Finance, Loss Prevention, IT, HR, ACES and Engineering.
• Lead the Inbound and Outbound processes for the building owning end-to-end processes.

Key job responsibilities

The Regional Site Manager, leads multiples operations for +40k sqm surface area. Manages End-to-End execution including Inbound, Outbound and Operational Plans. Leads a team of multiple sites with +6 managers and 3PL partners teams, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful execution.

A day in the life

This manager will be responsible for key metrics include, but are not limited to: Safety Metrics, Inbound Metrics, Outbound metrics, Execution Plans, Strategic Expansion Projects, Continuous Improvement Initiatives and Cost Metrics including lead Savings projects.

About The Team

Responsible for goals for the entire Operation Network where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at sites. Sets the standard for effective Multi-Site management and is well versed in industry practices and technologies. Has deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.

Basic Qualifications

• Bachelor's degree or equivalent
• Work a flexible work schedule including evenings, overnights, and weekends
• Experience in team management
• Experience in Supply Chain Management
• Experience in reliability/maintenance environments, or experience with Six Sigma, lean manufacturing
• Experience in program management, logistics, operations, supply chain, transportation, or a related field
• Experience using data and metrics to drive improvements
• Travel up to 30% of the time
• Experience in Business English skills, both verbal and written

Preferred Qualifications

• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Experience developing, deploying and managing AI products at scale
• Experience in performance metrics, process improvement, and Lean methodologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Servicos de Varejo do Brasil Ltda. - C41

Job ID: A10583921