Site leader , Super Stores Operations

Amazon Inc.; Osasco; On-site; BRL 420,000 - 540,000; Full time

Job summary

Amazon Inc. in São Paulo seeks an experienced Site Leader to manage Super Stores operations end-to-end, from inbound transfer receipt to sortation and dispatch to last mile, ensuring three hours or less delivery promises are met.

You will own safety, quality, productivity, and cost performance across shifts, driving a culture of operational excellence and continuous improvement while partnering with cross-functional teams to optimize dispatch cycles.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent; Amazon experience is a plus.
• Ability to work rotating shifts, including weekends and nights.
• Experience in logistics or operations environment and in Business English.

Responsibilities

• Own site safety culture, drive zero-incident mindset, ensure compliance with local labor laws and safety standards.
• Manage inbound receipt, processing, sortation, and dispatch across 5+ daily cycles with on-time readiness.
• Lead, develop, and coach a team of blue badges and associates; handle hiring and performance management.
• Drive labor efficiency targets, headcount planning, overtime, and cost per package with continuous improvement.
• Own package quality, minimize mis-sorts and damage; perform root-cause analysis and corrective actions.

Job description

We are seeking an experienced and results-driven Site Leader to manage Super Stores operations in the São Paulo. This role is responsible for end-to-end operational performance under the roof — from inbound transfer receipt from feeder FCs through processing, sortation, and dispatch to last mile — ensuring delivery promises of 3 hours or less are consistently met. The Site Leader will own safety, quality, productivity, and cost performance across multiple dispatch cycles daily, driving a culture of operational excellence and continuous improvement.

Key job responsibilities

• Safety & Compliance: Own site safety culture, drive zero-incident mindset, ensure compliance with all local labor laws and Amazon safety standards;
• Operational Performance: Manage inbound receipt, processing, sortation, and dispatch operations across 5+ daily dispatch cycles, ensuring on-time readiness (OTR)
• People Leadership: Lead, develop, and engage a team of blue badges and associates; own hiring, onboarding, performance management, coaching, and shift scheduling
• Cost & Productivity: Drive labor efficiency targets (throughput per hour, bags/minute), manage headcount planning, overtime utilization, and variable cost per package; identify and implement productivity improvement initiatives
• Quality & Defect Management: Own package handling quality, minimize mis-sorts, mis-routes, and damage rates; drive root cause analysis and implement corrective/preventive actions for defects impacting delivery success
• Stakeholder Coordination: Partner with Transportation, Last Mile, and upstream FC teams to manage inbound flow, dispatch readiness, and route planning; expedite systemic issues with clear - Metrics & Reporting: Monitor real-time operational dashboards, track KPIs (OTR, throughput, labor utilization, defect rates), and provide daily/weekly performance narratives to senior leadership

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in managing teams
• Work flexible schedule including weekends, nights, and holidays
• Experience in a logistics/operations environment
• Experience in Business English skills, both verbal and written
• Experience in people management

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience with performance metrics and process improvement and Lean techniques

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.