FC Operations Manager, WW Operations - Field

Amazon Inc.; Brasília; On-site; BRL 180,000 - 320,000; Full time

Job summary

Amazon Inc. in Brasília is seeking a 3P FC Ops Manager to be based at our Fulfillment Center. You will own inbound and ICQA operations performed by third-party logistics partners and ensure full compliance with the current service agreement.

You will lead cross-functional teams, drive inventory strategies, leverage 3P Site Managers, and deliver continuous improvement to exceed productivity goals and customer promises while holding partners accountable for excellence.

Qualifications

• Bachelor's degree or equivalent.
• Flexible schedule including weekends, nights, and/or holidays.
• Speak, write, and read fluently in English.
• Experience in people management.

Responsibilities

• Lead inbound and ICQA departments, ensuring safe, efficient, and high-quality operations across the fulfillment center.
• Drive inventory strategies and execution to achieve department goals.
• Coordinate with 3P Site Managers to set objectives and metrics for safety, quality, productivity, and customer experience.
• Own the FC quality strategy and address defect injection through root-cause analysis.
• Analyze data to generate actionable insights and drive cross-functional improvements.
• Collaborate with 3PL providers to optimize operations and productivity.

Skills

AI product development

Lean techniques

Performance metrics

People management

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

FC Operations Manager, WW Operations - Field

Amazon is seeking an 3P FC Ops Manager to be based at our Fulfillment Center. The 3P FC Ops Manager will have complete responsibility for Inbound and ICQA services provided by third-party logistics partners within the warehouse environment. Reporting directly to the FC Site Leader, you will be responsible for ensuring full compliance with the current service agreement. Your role will focus on continuously improving functionality and service levels to exceed productivity goals and deliver on our customer promises, driving the partner to achieve excellence.

Key job responsibilities

• Lead and manage the Inbound and ICQA departments, ensuring safe, efficient, and high-quality operations across the fulfillment center. Drive inventory strategies and execution to achieve department goals.
• Effectively leverage 3P Site Managers to:
  • Establish clear objectives and metrics for safety, quality, productivity, and customer experience
  • Review the demand and 3P capacity to produce/deliver during the day to meet the overall building objectives
  • Engage to understand operational challenges within the facility
  • Measure performance, provide constructive feedback, and hold leaders accountable for results
• Own the FC quality strategy in partnership with the Site Leader, delivering results across IRDR, Gross Adjustments, Dwelling Inventory, and Concessions metrics. Lead root cause deep dives holding Inbound and Outbound teams accountable for defect injection
• Analyze complex data to generate actionable insights, collaborate cross-functionally to drive continuous improvement, and contribute to Network-level Vertical Projects. Proactively explore new tools, methodologies, and best practices, embodying Learn and Be Curious in every aspect of the role.
• Drive continuous improvement projects in partnership with 3PL providers to optimize operations and enhance productivity, meeting and exceeding business objectives.
• Network with leaders across the organization to share process improvements, drive operational efficiencies, and identify cost-saving opportunities.
• Mentor and develop leaders and staff to build organizational capability and ensure long-term success.

Basic Qualifications

• Bachelor's degree or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English
• Experience in people management

Preferred Qualifications

• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
• Experience developing, deploying and managing AI products at scale
• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.