Learning Area Manager

Amazon Inc.; Nova Santa Rita; Presencial; BRL 150 000 - 210 000; Tempo integral

Resumo da oferta

Amazon Inc. seeks a Learning Area Manager for the Fulfillment Center to lead a team of training specialists and shift managers, aligning learning programs with site goals and customer needs.

You will partner with operations, senior leadership, and external partners to drive safety, quality, productivity and a top-tier customer experience. The role oversees onboarding, training, and policy compliance across the learning organization, builds capability, analyzes performance data, and champions

Qualificações

• Bachelor's degree or equivalent.
• Experience in managing teams.
• Experience in operations management.
• Ability to work flexible shifts including nights, weekends, and holidays.

Responsabilidades

• Maintains safety and compliance training to meet safety metrics.
• Manages department to benchmarks and improve performance.
• Sets and communicates goals across Finance, Operations, Support and Partners.
• Contributes to the operational strategy, including financial and learning inputs/outputs.
• Uses data to analyze and craft strategic plans to improve performance.
• Is a Continuous Improvement SME.
• Ensures changes are communicated and teams are prepared for adoption.
• Translates complex information into executable plans.
• Communicates effectively in verbal and written formats.

Conhecimentos

Team leadership

Operations management

Flexible schedule

Formação académica

Bachelor's degree

Descrição da oferta de emprego

The Fulfillment Center Learning Area Manager (LAM) is an active member of the FC's Leadership Team, driving and supporting site performance and network initiatives. The Learning Area Manager actively manages a team of training specialists and shift managers including their development and overall productivity. The LAM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, PE Field Team and Business Partners, LAM's drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Area Manager oversees the day to day operations of the learning organization within the Fulfillment Center including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards.

Key job responsibilities

• Maintains safety and compliance training, ensuring targeted safety metrics are achieved or exceeded.
• Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
• Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners.
• Effectively contributes to the operational strategy, including both financial and learning inputs/outputs.
• Uses available data and tools to analyze and construct strategic plans which maintain and/or improve performance.
• Is a Continuous Improvement SME.
• Ensures processes and changes are communicated and that teams are prepared for implementation and adoption.
• Simplifies complex information to construct executable plans.
• Effectively composes verbal and written communication and identifies the appropriate forum for each.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Experience in managing teams
• Experience in operations management

Preferred Qualifications

• Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design
• Experience with end-to-end project management, or experience in a fast-paced, high-tech company

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.