Area Manager, Sub Same Day Operations

Amazon; São Paulo; On-site; BRL 180,000 - 300,000; Full time

Job summary

Amazon Servicos de Varejo do Brasil Ltda. in São Paulo is seeking an Operations Area Manager to lead a frontline team across inbound, processing, sortation or dispatch, ensuring fast delivery across multiple daily cycles.

You will own safety, quality, productivity and associate engagement, driving real-time decisions in a fast-paced, high-volume setting with close collaboration with site leadership.

Qualifications

• Bachelor's degree in a related field.
• Experience in managing teams.
• Experience in logistics.
• Experience in fast-paced, high-volume environments.
• Knowledge of Lean techniques.
• Business English skills, both verbal and written.

Responsibilities

• Directly manage a team of 15-50+ frontline associates; handle scheduling and attendance.
• Drive area throughput targets and balance real-time labor to optimize flow.
• Monitor defects and quality, perform audits, and escalate issues with root-cause data.
• Provide real-time updates to Site Leader and participate in daily stand-ups.
• Own real-time area KPIs and contribute to performance reviews.

Skills

Team leadership

Logistics experience

Lean techniques

Business English

Education

Bachelor's degree

Job description

Description

We are seeking a hands-on and results-driven Operations Area Manager to lead a functional area within one of our Sub Same Day (SSD) fulfillment nodes in the São Paulo metro region. This role is responsible for managing frontline associates and process assistants across one or more operational areas — including inbound, processing, sortation, or dispatch — ensuring fast delivery promises across multiple daily dispatch cycles. The Area Manager will directly own safety, quality, productivity, and associate engagement for their area, executing with speed and precision in a time-critical environment.

Key job responsibilities

• People Leadership: Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, real-time headcount adjustments, coaching, performance feedback, and attendance management
• Productivity & Throughput: Drive area-level throughput targets (bags/minute, units/hour), manage real-time labor moves to balance flow, minimize idle time, and achieve TPH (throughput per hour) and pack station utilization goals
• Quality Execution: Monitor and reduce area-level defects including mis-sorts, mis-scans, and package handling errors; execute standard work audits and elevate systemic quality issues with root cause data
• Communication & Escalation: Provide real-time shift updates to Site Leader, escalations labor gaps, flow imbalances, and equipment issues promptly; participate in daily stand-ups and shift handoff reviews
• Metrics Ownership: Track and act on real-time area KPIs (throughput, labor utilization, defect rates, cycle readiness); contribute to daily performance narratives and weekly operational reviews

Basic Qualifications

• Bachelor's degree
• Experience in managing teams
• Experience in logistics

Preferred Qualifications

• Experience working in a fast-paced, rapidly changing operations environment
• Experience in Business English skills, both verbal and written
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with performance metrics and process improvement and Lean techniques
• Proven track record of delivering results in ambiguous, high-volume environments with tight SLA requirements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- Amazon Servicos de Varejo do Brasil Ltda. - C41

Job ID: A10450098