ServiceNow Specialist – CMDB & Domain Separation

thinkbridge; São Paulo; Teletrabalho; BRL 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dedicated Learning & Development Budget

Employee-Friendly Leave Policy

Cutting-Edge Projects

Reimbursement for approved certifications

Certification reimbursement

Diversity & inclusion

Resumo da oferta

A global digital product development firm in São Paulo is seeking an Associate-Level ServiceNow professional with at least 6 years of experience in platform administration and ITSM operations. Key responsibilities include managing CMDB accuracy, platform configuration, and user management. The firm emphasizes a remote-first culture and offers benefits like a dedicated development budget and employee-friendly leave policy. Ideal candidates should have strong skills in ServiceNow modules and problem-solving capabilities.

Qualificações

• 6+ years of experience in ServiceNow platform administration, configuration, and ITSM operations.
• Strong technical foundation in automation, workflow design, and enterprise system support.
• Hands-on CMDB & Domain separation is mandatory.
• Experience with multi-tenant platforms and ITIL processes.

Responsabilidades

• Maintain CMDB data accuracy and CI relationship integrity.
• Manage multi-tenant environments, domain-specific configurations.
• Perform day-to-day administration of the ServiceNow platform.
• Manage user accounts, roles, and access control lists.
• Monitor system performance and manage upgrades.
• Serve as primary support for end-users.
• Create technical documentation and train end-users.
• Work with cross-functional teams for process improvement.

Conhecimentos

ServiceNow configuration

Automation

Workflow design

ITSM operations

Problem-solving

Communication

Communication skills

Multi-tenant platform

Formação académica

ServiceNow Certified System Administrator

ITIL Foundation certification

Ferramentas

ServiceNow Platform

REST APIs

SOAP APIs

ITSM/ITOM modules

Descrição da oferta de emprego

About thinkbridge

We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our thinkstack accelerators. We started with the vision of being able to build amazing software fast. A new way to build software without any of the compromises that currently plague software development. A new way to focus on the outcomes instead of the tech, tools, methodologies, processes and vanity artifacts.

Why is thinkbridge a great place to work?

At thinkbridge, we are not just paving the way for exceptional digital experiences; we're also redefining the future of work. Our "Remote First" philosophy allows you to take a dive into a world where work doesn’t tie you down. We’re pioneering a Remote First approach, ensuring you’re connected, no matter where you are. We foster and encourage a diverse and inclusive work culture where employees feel valued, respected, are encouraged to voice their ideas, have equal opportunities and are treated fairly. We encourage and provide for our employees health and well-being initiating wellness programs, provide mental health resources, and ergonomically designed workspaces to support employees’ physical and mental health. We understand the value of work-life balance, hence we follow Flexible Work Hours, to ensure they can rejuvenate besides managing their personal commitments without much hassle. At thinkbridge, it's more than just a job. It's a journey of innovation, growth, and balance. Join us in shaping the future!

thinkbridge is a place where you can:

• Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
• Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
• Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

thinkbridge..there’s a new way there. ™

We live by five core values: Outcomes, Quality, Accountability, Communication and Care. This role embodies all five - you'll own outcomes, maintain high technical standards, and communicate effectively across all levels..

Experience Level: Associate-Level – ServiceNow with 6+ years of experience in platform administration, configuration, and ITSM operations. Strong technical foundation in automation, workflow design, and enterprise system support. Hands-on CMDB & Domain separation is mandatory.

What is expected out of you?

As a part of this Job

• CMDB (Configuration Management Database): Responsible for maintaining CMDB data accuracy and CI relationship integrity.
• Domain Separation: Managing multi-tenant environments, domain-specific configurations, visibility rules, update set handling, and troubleshooting domain conflicts.
• Platform Administration & Configuration: Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards.
• User Management & Security: Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security.
• Maintenance & Upgrades: Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches.
• Support & Troubleshooting: Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform.
• Documentation & Training: Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff.
• Collaboration & Process Improvement: Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

Requirements:

Must have skills:

• Strong proficiency in configuring ServiceNow modules (ITSM required; ITOM, HRSD, SecOps a plus).
• Must have Configuration Management Database (CMDB) and Domain Separation.
• Solid understanding of IT operations concepts, relational databases, and integrations using REST/SOAP APIs.
• Strong problem-solving, analytical, organisational, and communication skills are essential for interacting with technical teams and non-technical users alike.

Good to have skills :

Certifications:

• A ServiceNow Certified System Administrator (CSA) certification is good to have. ITIL Foundation certification is also beneficial.

Our Flagship Policies and Benefits:

What we offer

• Dedicated Learning & Development Budget – Fuel your growth with resources dedicated to skill enhancement.
• Cutting-Edge Projects – Work on exciting projects using the latest technologies.
• Employee-Friendly Leave Policy – Enjoy ample leave options to maintain a healthy work-life balance.
• Remote-First Culture: At thinkbridge, we all work from wherever we choose but come together during set hours to collaborate. Using simple online tools, we stay connected and get great work done.
• Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval
• At thinkbridge, you get reimbursed for approved certifications and short courses that support your role
• We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.

Join thinkbridge to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.