ServiceNow Discovery Engineer ID87375

AgileEngine; São Paulo; Presencial; BRL 201 000 - 312 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth without limits

Competitive compensation

Flexibility: remote with flexible hrs

Meaningful, modern projects

Collaborative culture

Well-being & support

Resumo da oferta

AgileEngine is seeking a ServiceNow Discovery SME to lead platform and infrastructure authority for a large-scale Discovery environment. You will assess health of MID Servers and discovery schedules, translating operational runbooks into structured workflows for automation.

Required: 4+ years in software engineering, hands-on ServiceNow Discovery expertise, CMDB/CSDM, Linux/Windows, and strong networking knowledge. This role offers 100% remote work with global collaboration.

Qualificações

• 4+ years of software engineering experience with ServiceNow Discovery.
• Experience with MID Servers, Discovery Patterns/Probes and ECC Queue.
• CMDB/CSDM, CIs and data quality handling.

Responsabilidades

• Monitor health of the ServiceNow Discovery ecosystem including MID Servers and discovery schedules.
• Document workflows from runbooks to enable engineering automation.
• Collect and translate metrics from Discovery into actionable improvements.
• Investigate complex infrastructure attributes to ensure data quality and discovery success.

Conhecimentos

ServiceNow Discovery

MID Servers

Discovery Patterns

Discovery Probes

CMDB/CSDM

CIs Relationships

Infrastructure Engineering

Networking troubleshooting

Prometheus

OpenTelemetry

Grafana

TCP/IP

SSH/WMI/WinRM

English Proficiency

Ferramentas

Grafana

Prometheus

OpenTelemetry

Descrição da oferta de emprego

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a ServiceNow Discovery SME to serve as the platform and infrastructure authority for a large-scale Discovery environment. This person assesses system health across MID Servers and discovery schedules, translating operational runbooks into structured workflows. Deep infrastructure knowledge across Linux, Windows, and networking rounds out the role.

WHAT YOU WILL DO

• Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.
• Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.
• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

MUST HAVES

• 4+ years of experience in software engineering, with hands-on experience with ServiceNow Discovery, including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.
• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.
• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.
• Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting.
• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques.
• Experience with observability technologies such as Prometheus, OpenTelemetry, and Grafana.
• Upper-intermediate English level.

NICE TO HAVES

• Basic scripting experience (e.g., Python, JavaScript) to assist in automation tasks.
• Familiarity working in Agile squads alongside software developers.

PERKS AND BENEFITS

• Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
• Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
• Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
• Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
• Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
• Well-being & support: access local well-being programs and people-focused support tailored to your location