ServiceNow Discovery Engineer ID87375

AgileEngine; Campinas; Presencial; BRL 220 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth without limits

Competitive compensation

Flexibility: 100% remote with flexible

Meaningful, modern projects

Collaborative culture

Well-being & support

Resumo da oferta

AgileEngine is seeking a ServiceNow Discovery SME to lead as the platform and infrastructure authority for a large-scale Discovery environment. You will assess MID Servers, discovery schedules, and data quality across Linux, Windows, and networking.

Key tasks include converting runbooks into workflows, automating troubleshooting, and turning telemetry into actionable improvements while collaborating with global teams. This role is remote with Brazil-wide flexibility.

Qualificações

• 4+ years of software engineering experience with ServiceNow Discovery and related components.
• Experience developing or modifying Discovery Patterns/Probes and CMDB data quality.
• Hands-on infrastructure knowledge across Linux, Windows Server, networking, and cloud infra.
• Knowledge of observability tools like Prometheus, OpenTelemetry, Grafana and basic scripting.

Responsabilidades

• Continuously assess health of the ServiceNow Discovery ecosystem, MID Servers and schedules.
• Translate runbooks into structured workflows to reduce manual investigations.
• Collect and interpret metrics from Discovery and monitoring tools for improvements.
• Investigate complex infrastructure attributes to ensure data quality and successful discovery.

Conhecimentos

Software engineering

ServiceNow Discovery

MID Servers

Discovery Patterns/Probes

Discovery credentials

CMDB/CSDM

CIs identification

Infrastructure engineering

Linux

Windows Server

Networking

TCP/IP

DNS

Prometheus

OpenTelemetry

Grafana

English (Upper-intermediate)

Scripting (Python/JS)

Ferramentas

ServiceNow

Prometheus

Grafana

OpenTelemetry

Descrição da oferta de emprego

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a ServiceNow Discovery SME to serve as the platform and infrastructure authority for a large-scale Discovery environment. This person assesses system health across MID Servers and discovery schedules, translating operational runbooks into structured workflows. Deep infrastructure knowledge across Linux, Windows, and networking rounds out the role.

WHAT YOU WILL DO

• Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.
• Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.
• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

MUST HAVES

• 4+ years of experience in software engineering, with hands-on experience with ServiceNow Discovery, including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.
• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.
• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.
• Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting.
• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques.
• Experience with observability technologies such as Prometheus, OpenTelemetry, and Grafana.
• Upper-intermediate English level.

NICE TO HAVES

• Basic scripting experience (e.g., Python, JavaScript) to assist in automation tasks.
• Familiarity working in Agile squads alongside software developers.

PERKS AND BENEFITS

• Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
• Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
• Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
• Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
• Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
• Well-being & support: access local well-being programs and people-focused support tailored to your location