Application Specialist

Tata Consultancy Services; São Paulo; On-site; BRL 180,000 - 240,000; Full time

Benefits offered by this job

Health, dental, and life insurance

Meal and transportation vouchers

24/7 Employee Assistance Program

Professional development opportunities

Job summary

Tata Consultancy Services seeks an Application Specialist – AppBank Production Management to design, implement, and optimize ServiceNow solutions within enterprise environments. You will collaborate with operations, monitoring, infrastructure, and cloud teams to enhance IT service management, observability, and automation.

The role supports production management for applications used by the Legal and Conflicts Resolution Group teams, ensuring stability, incident management, and continuous

Qualifications

• Bachelor’s degree in Computer Science, Engineering, IT, or related field.
• Five or more years in application support, SRE, or enterprise tech.
• Proficient in SQL and relational databases.
• Experience with Java or similar OO language.
• Understanding of ETL, batch processing, scheduling, dependencies.
• Knowledge of AWS services: EC2, S3, IAM, CloudWatch, Lambda, RDS.
• Familiarity with observability and monitoring tools: Splunk, Dynatrace, Grafana.
• Fluent English; strong analytical and stakeholder-management skills.

Responsibilities

• Analyze and resolve application, batch, interface, and data issues.
• Investigate incidents using logs, SQL, telemetry, and code-level debugging.
• Manage incidents from identification to resolution with stakeholders.
• Perform root-cause analysis and recommend sustainable solutions.
• Improve reliability, resilience, and operational efficiency.
• Identify opportunities to automate alerts and monitoring.
• Contribute to change and release management and post-implementation validation.
• Create runbooks, docs, dashboards, and knowledge assets.

Skills

SQL

Java

SRE

Incident management

Observability

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

EC2

S3

IAM

CloudWatch

Lambda

RDS

Splunk

Dynatrace

Grafana

Job description

TCS is seeking a Application Specialist – AppBank Production Management to support the design, development, implementation, and optimization of ServiceNow solutions within enterprise environments.

The Application Specialist – AppBank Production Management candidate will collaborate with operations, monitoring, infrastructure, and cloud teams to enhance IT service management capabilities, integrate observability platforms, automate event-to-incident processes, reduce alert noise, and improve operational efficiency across enterprise IT ecosystems.

We are seeking an Application Specialist to support production management for applications used by the Legal and Conflicts Resolution Group (CRG) teams.

As part of a global, 24x7 production support organization, you will help ensure application stability, operational excellence, and continuous improvement across a complex technology environment. The role combines incident management, troubleshooting, automation, monitoring, change governance, and collaboration with engineering, infrastructure, and business teams.

Key Responsibilities

• Analyze and resolve application, batch, interface, and data issues.
• Investigate incidents using logs, SQL, telemetry, and code-level debugging.
• Manage incidents from identification through resolution, maintaining clear stakeholder communication.
• Perform root-cause analysis and recommend sustainable solutions.
• Improve application reliability, resilience, recoverability, and operational efficiency.
• Identify opportunities to automate alerts, monitoring, checks, and support processes.
• Participate in change and release management, including risk assessment and post-implementation validation.
• Create and maintain runbooks, support documentation, dashboards, and knowledge assets.
• Support hybrid-cloud and AWS-based services, including monitoring, access controls, and operational readiness.

Use approved AI-assisted tools responsibly for troubleshooting, scripting, documentation, and incident analysis.

Main Responsibilities

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Five or more years of experience in application support, software development, SRE, or a similar enterprise technology environment.
• Practical knowledge of SQL and relational databases.
• Experience with Java or another structured/object-oriented programming language.
• Understanding of ETL, batch processing, scheduling, dependencies, and capacity management.
• Knowledge of AWS services, including EC2, S3, IAM, CloudWatch, Lambda, and RDS.
• Familiarity with observability and monitoring tools such as Splunk, Dynatrace, or Grafana.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.
• Fluent English is required.

Differentials

• Experience in the financial services industry.
• Experience supporting Legal, Compliance, Risk, or Conflicts-related processes.
• Exposure to Spark, Hadoop, HDFS, or other distributed-processing platforms.
• Knowledge of ITIL, SRE, production controls, and service governance.
• Experience with AI-assisted operations, anomaly detection, and automation.

What success looks like

• Stable, resilient, and well-controlled production services.
• Faster incident detection and recovery.
• Fewer recurring incidents through effective problem management.
• Increased automation and reduced manual operational risk.
• Strong governance, audit readiness, and disciplined escalation.
• Effective support for applications requiring confidentiality and sound judgment.

What you can expect

Professional development aligned with your career goals

International exposure and collaboration with global teams

A diverse, collaborative, and innovative environment

Opportunity to contribute to impactful products and initiatives

Health, dental, and life insurance

Transportation and meal/food allowances

24/7 Employee Assistance Program with psychological, legal, and financial support

Free learning platform with courses and training

Employee recognition program

Mentorship and career-development opportunities

Work Model: Onsite

Health, dental, and life insurance, meal and transportation vouchers, childcare assistance, Gym pass, and 24/7 support through TCS Cares (psychological, legal, social and financial assistance). Access to cultural, wellness, and recreational programs through TCS- SESC partnership.

Global career opportunities through access to the latest technologies, world-class learning platforms, professional certifications, and mentorship programs designed to accelerate your growth and future-ready skills

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunities to all candidates who meet our required knowledge and competency needs—regardless of socio-economic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.