ServiceNow - Business Consultant

Cognizant; Brasília; Hybrid; BRL 180,000 - 240,000; Full time

Job summary

Cognizant is seeking a Principal Technical Consultant to design and deliver scalable ServiceNow solutions that transform business processes and maximize platform value. You will lead cross-functional teams, guide architecture decisions, and partner with clients to define future-state outcomes.

Hybrid work model with travel up to 50% may be required. The ideal candidate has 8+ years in professional services, strong ServiceNow expertise, and a track record of delivering large-scale programs across

Qualifications

• 8+ years in professional services or enterprise technology
• Hands-on experience designing and implementing ServiceNow in complex environments
• Experience leading large-scale programs and cross-functional delivery teams
• ServiceNow certifications aligned with relevant workflow areas
• Willingness and ability to travel up to 50% based on client and business requirements

Responsibilities

• Lead design and implementation of complex ServiceNow solutions
• Partner with clients to assess current-state processes, define future-state solutions, and align technical outcomes with business objectives
• Provide technical leadership across large-scale implementations, integrations, and enterprise transformation programs
• Identify and mitigate delivery risks, guide technical governance, and ensure solution quality throughout the project lifecycle
• Mentor and coach consultants and technical team members while promoting knowledge sharing and continuous improvement

Skills

ServiceNow design

Large-scale delivery

Stakeholder communication

AI-powered tools

Certifications

Job description

About the role

As a Principal Technical Consultant, you will make an impact by designing and delivering scalable ServiceNow solutions that help organizations transform business processes and maximize platform value. You will be a valued member of the ServiceNow consulting team and work collaboratively with clients, architects, delivery teams, implementation partners, and business stakeholders to drive successful digital transformation initiatives.

In this role, you will:

• Lead the design and implementation of complex ServiceNow solutions using platform best practices and technical standards.

• Partner with clients to assess current-state processes, define future-state solutions, and align technical outcomes with business objectives.

• Provide technical leadership across large-scale implementations, integrations, and enterprise transformation programs.

• Identify and mitigate delivery risks, guide technical governance, and ensure solution quality throughout the project lifecycle.

• Mentor and coach consultants and technical team members while promoting knowledge sharing and continuous improvement.

Work model

Hybrid

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring attendance in a client or Cognizant office as needed. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered

• 8+ years of experience in a professional services, consulting, or enterprise technology environment.

• Strong hands-on expertise designing and implementing ServiceNow solutions in complex enterprise environments.

• Demonstrated experience leading large-scale technical programs, integrations, and cross-functional delivery teams.

• Industry domain expertise within ServiceNow workflow areas and related business processes.

• Experience leveraging AI-powered tools, automation, or AI-driven insights to improve business outcomes, decision-making, and service delivery.

• Ability to communicate effectively with both technical and executive stakeholders.

• ServiceNow certifications aligned with relevant workflow areas.

• Willingness and ability to travel up to 50% based on client and business requirements.

These will help you stand out

• Experience serving as a trusted advisor for enterprise ServiceNow transformation initiatives.

• Expertise in driving platform adoption, change management, and long-term solution success.

• Proven ability to influence technical strategy and guide governance across multiple stakeholders and partners.

• Strong analytical and problem-solving skills with a track record of resolving complex technical challenges.

• Experience mentoring consultants and developing high-performing technical teams.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.