Service / Product Line Manager (Frontoffice)

Louis Dreyfus Company B.V.; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global commodities firm located in São Paulo is seeking an experienced professional to lead Front Office initiatives and manage complex projects. This role involves collaborating with global teams, ensuring alignment in strategies for Supply Chain Management and customer services. The ideal candidate will have extensive experience in managing global programs and excellent project management skills. A bachelor's degree in relevant fields is required. Competitive compensation and opportunities for professional growth are offered.

Qualificações

• Extensive experience leading Front Office initiatives in a large organization.
• Proven track record of managing global programs and transitioning regional systems to global ones.
• Ability to work effectively with global teams and manage cross‑functional relationships.

Responsabilidades

• Guarantee service operations and continuous improvement of production/application services.
• Collaborate with global teams to ensure alignment and integration of Front Office initiatives.
• Foster relationships with business stakeholders to understand and address their needs.

Conhecimentos

Leading Front Office initiatives

Project management

Supply Chain Management

Logistics Management

Customer Services

Formação académica

Bachelor's degree in information technology or related field

Descrição da oferta de emprego

Job Reference: JR Professional Areas Information Technology.

Responsibilities

• Must guarantee service operations and continuous improvement of production / application services.
• Reconcile project management, customer satisfaction, and contract compliance with an economic reality.
• Support the transition from regional to global Front Office systems.
• Establish and manage a regional business relationship management organization.
• Collaborate with global teams to ensure alignment and integration of Front Office initiatives.
• Work closely with business areas to develop and implement strategies for Supply Chain Management, Logistics Management, Customer Services, etc.
• Oversee and ensure the successful delivery of key projects.
• Foster strong relationships with business stakeholders to understand and address their needs.
• Ensure the IT department has a deep understanding of business processes and requirements.
• Monitor and report on the progress of Front Office initiatives and projects.
• Ensure monitoring, capacity planning, and automation are aligned to service needs.
• Follow up application evolution and anticipate actions with third parties.
• Lead vendor management related to Front Office initiatives and ensure compliance with contractual commitments.
• Provide management dashboards with activity KPIs, and operational detailed communication and reporting.
• Set up regular meetings with service teams.
• Act as a key player in the relationship among global, business, and local teams.
• Proactively drive opportunities for standardization and simplification of processes to increase efficiency within the organization.
• Maintain a positive working relationship with the Client, Peers, Sponsors, Employees, and Contractors.

Qualifications

• Extensive experience leading Front Office initiatives in a large organization.
• Experience overseeing key projects and defining strategies for Supply Chain Management, Logistics Management, Customer Services, and other Front Office functions.
• Proven track record of managing global programs and transitioning regional systems to global ones.
• Strong understanding of Supply Chain Management, Logistics Management, and Customer Services.
• Experience building and managing business relationship management organizations.
• Excellent project management skills with a history of delivering complex projects on time and within budget.
• Ability to work effectively with global teams and manage cross‑functional relationships.
• Bachelor's degree in information technology, Business Administration, or a related field.