Sales Support Specialist

Concentrix; São Paulo; On-site; BRL 60,000 - 90,000; Full time

Job summary

Concentrix is hiring a Sales Support Specialist to assist the sales team with administrative tasks and customer interactions. You will prepare quotes, contracts, and RFP/RFI responses, maintain pricing configurations, and support demonstrations and trainings for the sales force.

The role requires strong communication in both Portuguese and English and the ability to work across multiple data sources. The position is full-time in Sao Paulo, Brazil, with responsibilities including presenting to

Qualifications

• Proven ability to handle inquiries and provide effective solutions.
• Strong communication and interpersonal skills in a fast-paced environment.
• Fluent in Brazilian Portuguese and English for internal and external interactions.

Responsibilities

• Prepare quotes, contracts, and RFP/RFI responses.
• Maintain quote documentation with accurate pricing and configurations.
• Develop and deliver sales presentations and/or trainings.
• Assist customers in person, by phone, email, or live chat.
• Troubleshoot problems and research information regarding products or services.
• Report to the Support Manager and collaborate with sales teams.

Skills

Customer service

Quote preparation

Presentation skills

English proficiency

Job description

Job Title: Specialist, Sales Support Job Description The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager

Location: BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos Language Requirements: Brazilian Portuguese (Required), English (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents