Sales Admin - Brazil

SHINING 3D; São Paulo; On-site; BRL 60,000 - 90,000; Full time

Job summary

Shining 3D in São Paulo, Brazil, is seeking an on-site Business Operations Assistant. The role requires full professional proficiency in Portuguese; English or Spanish is a plus. To expedite screening, please submit resumes in English.

The successful candidate will process sales orders, manage RMAs, and generate sales analyses using CRM and ERP. You will guide Account Managers on system use, help optimize workflows, and oversee demo unit loans, with duties as assigned by the supervisor.

Qualifications

• Bachelor's degree in Business Management or related field.
• 1+ year of experience in business management or similar role.
• Familiar with sales management systems; proficient in Excel.
• Excellent interpersonal and relationship-building skills.
• Strong teamwork, responsibility and ability to work under pressure.
• Good command of English or Spanish preferred.

Responsibilities

• Process and follow up sales orders from Account Manager through shipment and invoicing.
• Handle post-sale RMAs from initiation to shipment and invoicing.
• Register sales ledger and generate sales analysis reports.
• Guide Account Managers in using CRM and ERP; maintain office systems and test new functions.
• Help sort and optimize workflows and prepare SOPs.
• Manage designated products required by sales orders and loan demo units.
• Assume other duties from supervisor and support headquarters when needed.

Skills

Portuguese fluency

CRM proficiency

Excel proficiency

Interpersonal skills

Teamwork

English/Spanish knowledge

Education

Bachelor's degree in Business/Management

Tools

CRM software

ERP software

Excel

Job description

While this is an on-site position based in São Paulo, applications from candidates currently residing in the city are highly preferred. Full professional proficiency in Portuguese is mandatory. Proficiency in English or Spanish is a plus. To expedite the initial screening, we kindly request that all resumes be submitted in English.

OUR COMPANY:

Shining 3D is a world-class technology company offering 3D digital solutions with offices in China and Germany, and U.S.. Shining 3D’s technology spans cover every 3D imaging process and technology with innovative solutions, including: 3D scanning, reverse engineering, inspection, styling, design, analysis, digital manufacturing, and health care applications. Our wide range of products and services as well as our advanced training program are intended for companies in a wide array of markets, including, but not limited to: consumer-end products, automotive, aerospace, dental, biomechanics, education, heritage preservation & architecture, and multimedia industries, among others.

Shining 3D has developed and sells, both directly and indirectly, 3D scanners, photogrammetry systems and 3D printers.

ESSENTIAL FUNCTIONS:

• 1. Process and follow up sales orders submitted by Account Manager until shipment and invoice done via CRM and EPR; create quotation and order, send PI and other necessary sales document to customers; and archive sales document regularly.
• 2. Process and follow up after-sales RMA case from until shipment and invoice done via CRM and ERP.
• 3. Register sales ledger and create sales analysis report.
• 4. Guide Account Managers to use CRM and ERP. Participate designated office system maintenance, find and raise system defect, and complete new function testing.
• 5. Assist in sorting out and optimizing working process and complete Standard Operating Procedure.
• 6. Responsible for management of designated products required by sales orders, demo unit loan management.
• 7. Other duties assigned from supervisor. Support headquarter when needed.

REQUIREMENTS:

• 1. Bachelor's degree or above, preferably in Business Management/communication or other related majors.
• 2. More than 1 years working experience in business management or other similar role.
• 3. Familiar with sales management system, proficient in various office skills, proficient in Excel.
• 4. Excellent interpersonal and relationship building skills.
• 5. Strong sense of teamwork, responsibility and strong pressure resistance.
• 6. Excellent English or Spanish expression and writing skills is preferred.