Specialist, Customer Acquisition

Concentrix; São Paulo; On-site; BRL 60,000 - 100,000; Full time

Job summary

Concentrix is seeking a Specialist, Customer Acquisition - Bilingual (Inside Sales, New Business) in Sao Paulo, Brazil. The role focuses on selling and renewing contracts, articulating product benefits, and driving customer engagement across high-volume channels.

The successful candidate will demonstrate strong CRM skills, maintain accurate data, and collaborate with the Sales Manager to achieve quarterly forecasts and high-quality customer experiences. Portuguese and English are required.

Qualifications

• Outbound prospecting and client engagement to drive sales / renewals.
• Ability to forecast and track weekly/monthly/quarterly sales.
• Strong understanding of the company’s products or services to assess client requirements.

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecast.
• Mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain customers or win new customers.
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager

Skills

Outbound calls

CRM usage

Forecasting

Product knowledge

Bilingual: PT/EN

Tools

CRM software

Job description

Job Title: Specialist, Customer Acquisition - Bilingual (Inside Sales, New Business) Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of the products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location: BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos Language Requirements: Brazilian Portuguese (Required), English (Required) Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents