Product Expert

Concentrix Brasil Terceirizacao de Processos Servicos Administrativos e Tecnologia Empresarial Ltda; São Paulo; On-site; BRL 67,000 - 100,000; Full time

Job summary

Concentrix is seeking a Product Expert to support sales teams by handling administrative tasks, preparing quotes and RFP/RFI responses, and maintaining pricing and configurations. This role is full-time and on-site in São Paulo, Brazil.

You will develop and deliver sales presentations and trainings while maintaining up-to-date awareness of company activities and industry trends, and assist customers via in-person, phone, email, or live chat interactions.

Qualifications

• Brazilian Portuguese required (native level).
• English required (professional working proficiency).

Responsibilities

• Provide support to internal and external sales teams by handling administrative tasks.
• Prepare quotes, contracts, and RFP/RFI responses.
• Maintain pricing and configurations in quote documents.
• Develop and deliver sales presentations and trainings.
• Assist customers in person, by phone, email, or live chat.
• Troubleshoot problems and explain why a product or service may not meet expectations.
• Work with teams and report to the Support Manager.

Skills

Portuguese (Brazilian) fluency

English fluency

Job description

Job Title: Product Expert Job Description

• The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work.
• Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager

Location: BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements: Brazilian Portuguese (Required), English (Required)

Time Type: Full time

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Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.