Specialist, Customer Acquisition - Bilingual

Concentrix Brasil Terceirizacao de Processos Servicos Administrativos e Tecnologia Empresarial Ltda; São Paulo; Hybrid; BRL 67,000 - 112,000; Full time

Job summary

Concentrix Brasil Terceirizacao de Processos Servicos Administrativos e Tecnologia Empresarial Ltda is seeking a Specialist in Customer Acquisition to engage customers, sell and renew contracts, and articulate value with bilingual proficiency in Portuguese and English. The role emphasizes outbound communication, product knowledge, and CRM usage in a fast-paced environment.

Based in Sao Paulo, this full-time position supports a hybrid/remote work setup with a focus on meeting quotas and

Qualifications

• 2+ years of experience in customer service or sales.
• Track record of meeting personal and team sales quotas.
• Experience handling high-volume calling.
• Ability to learn new technology and analyze data.
• Strong problem solving skills.
• Proficient with MS Office programs.
• Experience using Salesforce.com or similar CRM.
• Willingness or experience with remote work.

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecasts.
• Demonstrate product knowledge and understand client requirements.
• Address customer concerns and roadblocks to satisfaction or usage.
• Manage competitive pressures and objections to retain or win customers.
• Handle a high volume of outbound calls and emails daily.
• Collaborate with team and management to deliver a professional customer experience.
• Maintain CRM with relevant customer data.
• Lead qualification, lead conversion, health checks, renewals, and voice of the customer.

Skills

Customer service experience

Sales quota attainment

High-volume calling

Tech and data learning

Problem solving

MS Office proficiency

Salesforce CRM experience

Willingness to work from home

Job description

Job Title: Specialist, Customer Acquisition - Bilingual Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Key Requirements

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

Responsabilities

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location: BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements: Brazilian Portuguese (Required), English (Required)

Time Type: Full time

Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.