Specialist, Customer Acquisition - Trilingual

Concentrix; São Paulo; On-site; BRL 60,000 - 85,000; Full time

Job summary

Concentrix in São Paulo, Brazil seeks a Specialist, Customer Acquisition - Trilingual. You will engage customers to demonstrate value and renew contracts, leveraging your language skills (Portuguese, English, Spanish).

The role requires at least 2 years in sales or customer service, outbound focus, and CRM proficiency. You will forecast sales, maintain CRM data, and collaborate with a Sales Manager in a fast-paced, work-from-home-friendly environment.

Qualifications

• 2+ years in customer service or sales
• Proven record of meeting personal and team sales quotas
• Experience in high-volume calling
• Ability to learn new technology and data
• Strong problem-solving skills
• Proficient in MS Office
• Experience with Salesforce.com or similar CRM
• Willingness to work from home

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecasts
• Master product knowledge and technical understanding of services to assess client requirements
• Address customer concerns to improve satisfaction
• Handle objections to retain or win customers
• Manage high volume of customer contacts via phone and email
• Collaborate with team to provide professional customer interactions
• Maintain CRM data accuracy
• Lead sales motions like lead qualification and renewal contracts
• Report to Sales Manager

Skills

Customer service

Sales

Quota achievement

High-volume calling

Learning new technology

Problem solving

MS Office

Salesforce CRM

Work from home

Tools

Salesforce

CRM systems

Job description

Job Title: Specialist, Customer Acquisition - Trilingual Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. Key Requirements

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

Responsabilities:

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location: BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos Language Requirements: Brazilian Portuguese, English (Required), Spanish (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the [Job Applicant Privacy Notice for California Residents](#)