Specialist, Renewal Sales - Bilingual

Concentrix Brasil Terceirizacao de Processos Servicos Administrativos e Tecnologia Empresarial Ltda; São Paulo; On-site; BRL 60,000 - 90,000; Full time

Job summary

Concentrix Brasil Terceirizacao de Processos Servicos Administrativos e Tecnologia Empresarial Ltda in Sao Paulo is seeking a Specialist, Renewal Sales - Bilingual to drive contract renewals and new opportunities. The role emphasizes customer engagement, product knowledge, and managing CRM data to ensure revenue targets are met.

The position requires Portuguese and English language proficiency, works full-time at Rua Tagipuru, 906 Barra Funda in Sao Paulo, and involves outbound communications to

Responsibilities

• Sell renewals/services to achieve revenue-based quota and explore up-sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Master product knowledge and understand services to assess client requirements
• Address customer concerns and remove roadblocks to satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new business
• Handle high volumes of outbound calls and emails daily
• Maintain professional interactions with customers and prospects
• Keep CRM data accurate and up-to-date
• Support sales motions including lead qualification, lead conversion, health checks, and renewals
• Report to Sales Manager and collaborate with team

Job description

Job Title: Specialist, Renewal Sales - Bilingual Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location: BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements: Brazilian Portuguese (Required), English (Required)

Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.