Rpg Gaming Customer Support Representative (Email With English)

Customerumbrella; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A customer support company is seeking an Email - RPG Gaming Customer Support Representative. This fully remote role requires a love for gaming and experience in customer support. Responsibilities include answering player queries, troubleshooting issues, and providing guidance via email. Candidates must possess strong English skills and solid computer abilities. The position offers a competitive salary, 20 paid vacation days, and 7 weeks of paid training. Join a young, international team and shine in your career.

Serviços

Competitive salary

20 paid days off

7 weeks of paid training

Internal company bonuses

Qualificações

• Love for playing games and good understanding of gaming knowledge.
• Experience in customer support with strong English skills.
• Ability to work with computer systems and write quickly.

Responsabilidades

• Answering players' questions via email.
• Resolving player issues and providing guidance.
• Troubleshooting and offering technical solutions.

Conhecimentos

Gaming knowledge (RPG, Mobile, PC, Console, E-sports)

Customer Support experience

Professional English communication

Computer literacy

Fast and accurate keyboard skills

Knowledge of Email Etiquette

Descrição da oferta de emprego

We are looking for an Email - RPG Gaming Customer Support Representative (FULL‑TIME REMOTE JOB). At Customer Umbrella, we help people one caring interaction at a time – that includes you!

Join us and you will shine with us as a Customer Service Representative.

Now hiring for a fully remote work‑from‑home position!

Requirements

• You love playing Games!
• Candidates should have previous experience in the Customer Support field
• Must speak and write professional English
• Knowledge in Email Etiquette
• Personal Computer or Laptop with a Stable Internet Connection
• Minimum requirements – Windows: 15.6" AMD Ryzen U, 1.9‑4.4 GHz / AMD Radeon Vega 8 / 32 GB / SSD – 512 GB
• You enjoy using and understand computer systems
• Computer skills, fast and accurate keyboard writing speed
• Un‑interrupted electricity and/or UPS (power backup)
• RPG Games knowledge, Mobile Gaming, PC Gaming, Console Gaming, E‑sports knowledge is a must
• Enjoy working with people

Benefits

• Work with a young, international team
• Competitive salary with a fair chance of promotion
• Internal company bonuses
• 20 paid days off (vacation)
• 7 weeks of paid training (Mon‑Fri business hours GMT+2 time zone)

Schedule

• 24/7 coverage – 5 working days a week / 2 days off, 8.5‑hour working shifts
• Shifts 02:30 (Night) GMT+2 time zone (21:00 PM – 5:30 AM BRT)

Job Description

• Answering players’ questions via email only.
• Helping resolve player issues and guiding them to the right answers.
• Troubleshooting and providing technical solutions.
• Working, training, and communicating with the teams in English.
• Fully remote.