Restaurant Supervisor

Pond Treasure Pte. Ltd.; Região Norte; Sur place; BRL 90 000 - 150 000; Plein temps

Résumé du poste

Pond Treasure Pte. Ltd. is seeking an experienced Operations Manager for our restaurant. The role oversees daily front-of-house and back-of-house operations, ensuring smooth service, cleanliness, hygiene, and safety while maintaining high customer satisfaction.

You will lead recruitment, training, scheduling, and staff performance reviews, and manage budgeting, cost control, and inventory to meet revenue targets. Strong leadership and the ability to work under peak conditions are essential.

Qualifications

• Requires Diploma or Degree in Hospitality Management or related field (preferred).
• Minimum 5 years of experience in restaurant operations.
• Strong leadership and communication skills.
• Good problem-solving and decision-making ability.
• Ability to work under pressure and during peak hours.
• Basic knowledge of budgeting and cost control.

Responsabilités

• Oversee daily front-of-house and back-of-house operations.
• Ensure smooth service flow and customer satisfaction.
• Maintain cleanliness, hygiene, and safety standards.
• Ensure compliance with local health and food safety regulations.
• Recruit, train, and supervise restaurant staff.
• Prepare duty rosters and manage manpower planning.
• Monitor staff performance and conduct performance reviews.
• Handle staff disciplinary matters when necessary.
• Monitor sales performance and control operating costs.
• Manage inventory, ordering, and stock control.
• Review daily sales reports and cash reconciliation.
• Work towards achieving revenue and profitability targets.
• Ensure compliance with food safety regulations and reporting.

Connaissances

Leadership

Communication

Problem-solving

Decision-making

Work under pressure

Budgeting

Formation

Hospitality management degree

Description du poste

1. Operations Management

• Oversee daily front-of-house and back-of-house operations
• Ensure smooth service flow and customer satisfaction
• Maintain cleanliness, hygiene, and safety standards
• Ensure compliance with local health and food safety regulations

2. Staff Management

• Recruit, train, and supervise restaurant staff
• Prepare duty rosters and manage manpower planning
• Monitor staff performance and conduct performance reviews
• Handle staff disciplinary matters when necessary

3. Customer Service

• Ensure excellent customer service at all times
• Address customer complaints promptly and professionally
• Build positive relationships with regular customers

4. Financial Management

• Monitor sales performance and control operating costs
• Manage inventory, ordering, and stock control
• Review daily sales reports and cash reconciliation
• Work towards achieving revenue and profitability targets

5. Compliance & Safety

• Ensure compliance with food safety regulations
• Maintain proper documentation and reporting
• Ensure workplace safety and adherence to company policies

Requirements:

• Diploma or Degree in Hospitality Management or related field (preferred)
• Minimum 5 years of experience in restaurant operations
• Strong leadership and communication skills
• Good problem-solving and decision-making ability
• Ability to work under pressure and during peak hours
• Basic knowledge of budgeting and cost control