MANAGEMENT EXECUTIVE

Asia Grand Pte. Ltd.; Região Norte; In loco; BRL 28.000 - 39.000; Tempo pieno

Descrizione del lavoro

Asia Grand Pte. Ltd. is seeking passionate individuals for a Management Executive program that rotates through key front-of-house roles: service crew, receptionist, and captain.

The role aims to build strong operations, customer service, and leadership skills for future managerial opportunities. The program provides hands-on exposure to restaurant operations, CRM and POS systems, reservations, events, and team leadership, with an emphasis on hygiene, SOP adherence, and cross-department

Competenze

• Welcomes customers and hosts guests according to company standards.
• Delivers high-quality customer service and maintains service excellence.
• Supports menu planning and beverage/dessert recommendations to guests.
• Operates CRM, POS, and reservation systems to manage orders, bookings and records.
• Leads front-of-house team during operations and events.
• Plans rosters for part-timers and tracks daily performance.

Mansioni

• Welcome and host customers upon arrival to the restaurant.
• Deliver great and excellent customer service according to company standard.
• Serve and portion dishes quickly and efficiently.
• Uphold quality, service & cleanliness according to company standard.
• Proficient in menu planning and recommendations of drinks, dishes and desserts.
• Operate reservation and table management system for bookings, amendments and cancellations.
• Manage front desk reception by handling calls, emails, and customers.
• Update customer records in the CRM.
• Use POS system for item entry and closing bills.
• Perform daily POS closing.
• Manage petty cash.
• Plan rosters for part-timers and track performance.
• Plan and manage events and coordinate with departments.
• Communicate effectively to ensure smooth daily operation.
• Manage official company emails by timely responses.

Conoscenze

Customer service

Team leadership

Operational planning

Communication

Multi-tasking

Strumenti

CRM software

POS system

Reservation system

Email management

Descrizione del lavoro

We are seeking passionate and ambitious individuals to join our team as a Management Executive. This structured, hands-on program is designed to provide a 360-degree view of restaurant operations through job rotation across key front-of-house roles: Service crew, Receptionist, and Captain. The objective is to cultivate strong operational skills, customer service excellence, and leadership capabilities in preparation for a future managerial role within our organization.

Job Description:
Your roles and responsibilities are as follows as a Management Executive:

• Welcome and host customers upon arrival to the restaurant.
• To deliver great and excellence customer service according to company standard.
• To serve and portion dishes quickly, efficiently systematically.
• Uphold quality, service & cleanliness according to company standard.
• Proficient in Menu Planning and recommendation of drinks, dishes and desserts to customer.
• Proficient in operating company reservation and table management system for advance reservation booking, amendment and cancellation.
• Management of front desk reception operations by receiving incoming calls, emails and attending to customers.
• Management and updating of customer record within the Customer Relationship Management system (CRM).
• Proficient in management of Point of Sales (POS) system for keying in of items and bill closing.
• Perform daily closing on the POS system.
• Petty Cash Management.
• Planning and management of Part-timers’ roster and daily performance record.
• Event Planning and management.
• Effective communication between departments to ensure smooth daily operation.
• Management of official company email accounts by responding to customers’ email in a timely manner
• Lead and manage a team of Service crew during operation.
• Assist manager by getting involved in planning, organizing and execution of special events.
• Inventory management of alcohol and beverages in a consistent and timely manner.
• Reporting of month-end stock take of inventories to headquarters.
• Adhere to hygiene and safety standards.
• Adhere to company’s standard operating procedures.
• Any other appropriate duties and responsibilities as assigned.