Operations Manager (Elemen)

Koufu Pte Ltd; Região Norte; On-site; BRL 120,000 - 180,000; Full time

Job summary

Elemen is seeking an Operations Manager to oversee daily operations across all outlets, ensuring brand standards, quality, and customer experience. You will drive sales growth, manage P&L, and lead training to elevate performance, while coordinating with Finance, Procurement, Marketing, and HR to optimise inventory and staffing.

The ideal candidate has 3+ years in F&B management, strong leadership, and expertise in cost control, hygiene, and SOP enforcement.

Qualifications

• Diploma or Degree in Hospitality, F&B, or Business Management.
• Minimum 3 years of F&B management experience (fine dining or premium casual experience preferred).
• Strong knowledge of P&L management, food costing, inventory control, and hygiene regulations.

Responsibilities

• Oversee daily operations across all outlets to ensure adherence to brand standards and consistent food quality, presentation, cleanliness, and customer experience.
• Drive sales growth and develop revenue streams through innovative concepts.
• Drive operational efficiencies through training and performance management; champion service culture and customer satisfaction.
• Maintain food and service quality through ongoing evaluations, complaint resolution, and corrective action across outlets.
• Manage and monitor sales against targets, outlets P&L, labor costs, and food waste reduction to ensure profitability.
• Establish and enforce SOPs and service policies across outlets.
• Collaborate with Finance, Procurement, Marketing and HR to analyse sales trends, campaigns, seasonal menus, optimise inventory and staffing.

Skills

Leadership

Profit & Loss management

Inventory control

Communication

Problem solving

Team management

Customer experience

Education

Diploma or Degree in Hospitality, F&B, or Business Management

Tools

POS systems

MS Office

Job description

About us

Elemen is an elevated dining concept focused on modern, healthy, and natural meatless cuisine. We are dedicated to promoting a sustainable lifestyle through innovative culinary creations served in a sophisticated and welcoming ambiance.

Key responsibilities

• Oversee daily operations across all outlets to ensure strict adherence to elemen's brand standards, ensuring consistent food quality, food presentation, cleanliness and customer experience

• Drive sales growth and develop revenue streams through innovative concepts

• Drive operational efficiencies across all outlets through training & performance management, championing service culture and customer satisfaction

• Maintain food and service quality through ongoing evaluations, complaint resolution, and corrective action across all outlets

• Manage and monitor sales against sales targets, outlets P&L, labor costs, food waste reduction to ensure profitability

• Establish and enforce operational procedures and standards in line with SOPs and service policies

• Collaborate with key support departments, including Finance, Procurement, Marketing and HR, to analyse sales trends, evaluate marketing campaigns and seasonal menu rollouts, optimise inventory cost control, and align staffing resources with operational needs

Requirements

• Diploma or Degree in Hospitality, F&B, or Business Management.

• Minimum 3 years of F&B management experience (fine dining or premium casual experience preferred).

• Strong knowledge of P&L management, food costing, inventory control, and SFA hygiene regulations.

• Excellent leadership, communication, and problem-solving skills

• Proficiency in POS systems and basic MS Office applications.

• Able to work flexible hours, including weekends and public holidays.

• Experience managing at least two outlets preferred