Restaurant Manager

POND TREASURE1 PTE. LTD.; Região Norte; On-site; BRL 60,000 - 100,000; Full time

Job summary

POND TREASURE1 PTE. LTD. is seeking a seasoned Operations Manager for our restaurant in Northern Brazil.

You will oversee daily front-of-house and back-of-house operations, ensuring smooth service flow, high customer satisfaction, and strict adherence to hygiene and safety standards. Strong leadership and budgeting skills are essential for success. The role requires a Diploma or Degree in Hospitality Management (or related field) and at least 5 years of restaurant operations experience.

Qualifications

• Must have strong leadership and communication skills.
• Ability to solve problems and make decisions under pressure.
• Experience in budgeting and cost control beneficial.

Responsibilities

• Operations Management: oversee daily front-of-house and back-of-house operations.
• Staff Management: recruit, train, and supervise restaurant staff; roster planning.
• Customer Service: ensure excellent service and handle complaints professionally.
• Financial Management: monitor sales, control costs, inventory, and cash reconciliation.
• Compliance & Safety: ensure food safety and workplace safety compliance.

Skills

Leadership

Communication

Problem-solving

Pressure handling

Education

Hospitality degree

Job description

• 1. Operations Management


• Oversee daily front-of-house and back-of-house operations


• Ensure smooth service flow and customer satisfaction


• Maintain cleanliness, hygiene, and safety standards


• Ensure compliance with local health and food safety regulations


• 2. Staff Management


• Recruit, train, and supervise restaurant staff


• Prepare duty rosters and manage manpower planning


• Monitor staff performance and conduct performance reviews


• Handle staff disciplinary matters when necessary


• 3. Customer Service


• Ensure excellent customer service at all times


• Address customer complaints promptly and professionally


• Build positive relationships with regular customers


• 4. Financial Management


• Monitor sales performance and control operating costs


• Manage inventory, ordering, and stock control


• Review daily sales reports and cash reconciliation


• Work towards achieving revenue and profitability targets


• 5. Compliance & Safety


• Ensure compliance with food safety regulations


• Maintain proper documentation and reporting


• Ensure workplace safety and adherence to company policies

Requirements:

• Diploma or Degree in Hospitality Management or related field (preferred)


• Minimum 5 years of experience in restaurant operations (F&B)


• Strong leadership and communication skills


• Good problem-solving and decision-making ability


• Ability to work under pressure and during peak hours


• Basic knowledge of budgeting and cost control