Restaurant Service Manager

THE DIM SUM PLACE PTE. LTD.; Região Norte; Presencial; BRL 30 000 - 60 000; Tempo integral

Resumo da oferta

The Dim Sum Place Pte. Ltd. is seeking a Restaurant Manager to oversee daily operations, drive sales, and ensure guest satisfaction in a fast-paced setting. You will lead and train staff, coordinate reservations, manage service flow, and uphold hygiene and standards.

The role requires flexibility to work six days, weekends, and rotating shifts, with a focus on delivering an exceptional dining experience for guests in a dynamic environment.

Qualificações

• Able to work 6 days per week according to the restaurant’s operational schedule.
• Willing and able to work on weekends and Public Holidays (PH).
• Able to work rotating shifts, including late-night shifts ending at approximately 12:30 AM.
• Flexible to work different shifts and adjust working hours according to business and operational needs.
• Good attendance, punctuality, and reliability are essential.

Responsabilidades

• Oversee and manage the restaurant’s daily operations to ensure smooth, efficient, and profitable business performance.
• Work closely with the management team to achieve business objectives, sales targets, and customer satisfaction goals.
• Lead, supervise, train, and motivate restaurant staff to deliver consistent and professional service.
• Maintain effective communication between management and all employees to ensure smooth operations, particularly in a high-volume environment.
• Ensure all employees adhere to company policies, procedures, service standards, grooming, and hygiene requirements.
• Welcome and engage guests warmly and professionally, ensuring a positive dining experience from arrival to departure.
• Oversee reservations, table allocations, guest enquiries, special requests, and seating arrangements.
• Handle incoming calls, reservations, customer enquiries, and service-related matters professionally and efficiently.
• Monitor customer feedback and complaints, ensuring issues are addressed promptly and appropriately.
• Maintain and uphold excellent customer service standards at all times.
• Oversee dining room operations, including table setup and clearing, water replenishment, beverage service, and overall service flow.
• Ensure accurate processing of customer orders, bills, taxes, and takeaway transactions.
• Provide guidance to customers on menu items and make appropriate recommendations to enhance the dining experience and increase sales.
• Monitor restaurant cleanliness and ensure dining areas, service areas, and restrooms are maintained to the required standards.
• Prepare and manage staff schedules according to business volume and operational requirements.
• Monitor staff performance, provide coaching and feedback, and address performance or service issues when required.
• Ensure adequate manpower allocation and effective deployment of staff during peak and non-peak periods.
• Monitor inventory usage, wastage, and operational costs to support efficient restaurant operations.
• Identify opportunities to improve customer satisfaction, service quality, operational efficiency, and sales performance.
• Take proactive measures to increase revenue, encourage repeat business, and achieve restaurant sales objectives.
• Lead the team by example and maintain a professional, positive, and service-oriented working environment.
• Perform any other duties and responsibilities as assigned by the Management.

Descrição da oferta de emprego

Key Responsibilities

• Oversee and manage the restaurant’s daily operations to ensure smooth, efficient, and profitable business performance.
• Work closely with the management team to achieve business objectives, sales targets, and customer satisfaction goals.
• Lead, supervise, train, and motivate restaurant staff to deliver consistent and professional service.
• Maintain effective communication between management and all employees to ensure smooth operations, particularly in a high-volume environment.
• Ensure all employees adhere to company policies, procedures, service standards, grooming, and hygiene requirements.
• Welcome and engage guests warmly and professionally, ensuring a positive dining experience from arrival to departure.
• Oversee reservations, table allocations, guest enquiries, special requests, and seating arrangements.
• Handle incoming calls, reservations, customer enquiries, and service-related matters professionally and efficiently.
• Monitor customer feedback and complaints, ensuring issues are addressed promptly and appropriately.
• Maintain and uphold excellent customer service standards at all times.
• Oversee dining room operations, including table setup and clearing, water replenishment, beverage service, and overall service flow.
• Ensure accurate processing of customer orders, bills, taxes, and takeaway transactions.
• Provide guidance to customers on menu items and make appropriate recommendations to enhance the dining experience and increase sales.
• Monitor restaurant cleanliness and ensure dining areas, service areas, and restrooms are maintained to the required standards.
• Prepare and manage staff schedules according to business volume and operational requirements.
• Monitor staff performance, provide coaching and feedback, and address performance or service issues when required.
• Ensure adequate manpower allocation and effective deployment of staff during peak and non-peak periods.
• Monitor inventory usage, wastage, and operational costs to support efficient restaurant operations.
• Identify opportunities to improve customer satisfaction, service quality, operational efficiency, and sales performance.
• Take proactive measures to increase revenue, encourage repeat business, and achieve restaurant sales objectives.
• Lead the team by example and maintain a professional, positive, and service-oriented working environment.
• Perform any other duties and responsibilities as assigned by the Management.

Job Requirements

• Able to work6 days per weekaccording to the restaurant’s operational schedule.
• Willing and able to work onweekends and Public Holidays (PH).
• Able to workrotating shifts, including late-night shifts ending at approximately12:30 AM.
• Flexible to work different shifts and adjust working hours according to business and operational needs.
• Good attendance, punctuality, and reliability are essential.