Regional LATAM Informatics Delivery Manager

Philips

Barueri

Hybrid

BRL 260,000 - 420,000

Full time

14 days+

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Job summary

Philips is seeking a Regional LATAM Informatics Delivery Manager for Barueri, Brazil. You will lead Clinical Informatics service delivery across LATAM, working with cross-country teams and stakeholders to improve customer experience and business results.

The role requires managing customer escalations, developing partners, and driving continuous improvement in service processes, all within a hybrid work model with three days per week in Barueri.

Qualifications

Leads service delivery across LATAM regions and manages multi-country performance.
Strong leadership and decision-making skills in complex, regulated environments.
Fluent in English with excellent communication and stakeholder management.
Experience in informatics delivery or IT-enabled healthcare operations is preferred.

Responsibilities

Lead Clinical Informatics service delivery for LATAM across multiple countries.
Manage team performance, customer escalations, and partner delivery.
Develop partnerships and improve service processes to expand capabilities.
Forecast revenue and ensure governance and performance tracking.

Skills

People leadership

Revenue forecasting

Performance management

Partner development

Continuous improvement

Job description

Regional LATAM Informatics Delivery Manager | Barueri, Brazil

Lead Clinical Informatics service delivery across Latin America, improving customer experience, operational performance, and business results.

Your role:

Lead Clinical Informatics service delivery across Latin America, including team performance, customer escalations, and partner delivery.
Build strong relationships with customers, internal teams, and senior stakeholders across the region.
Improve business performance through accurate revenue forecasting, clear governance, and performance tracking.
Lead and develop a diverse, multicultural team, creating a culture of accountability, trust, and collaboration.
Help expand delivery capabilities by developing partners and improving service processes. This role follows a hybrid model, with three days per week in Barueri.

You’re the right fit if:

You have strong experience leading service delivery or service operations across multiple countries.
Your skills include people leadership, revenue forecasting, performance management, partner development, and continuous improvement.
You have a customer-success mindset and experience handling complex customer situations and escalations.
You’re fluent in English and bring strong communication, decision-making, and leadership skills.
Experience in information technology, healthcare, banking, or another regulated industry is preferred. Knowledge of Clinical Informatics and practical Lean experience are a plus.

In return, we offer you

A progressive career development opportunity in a promising industry. Philips is one of the best in-class organization that offers you big exposure and long-term career development such as internal transfer and international mobility opportunities.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.