LATAM Customer Care Manager

Beckman Coulter Life Sciences; Tietê; On-site; BRL 120,000 - 200,000; Full time

Job summary

Beckman Coulter Life Sciences in São Paulo, Brazil, seeks a LATAM Customer Care Manager to lead regional teams and ensure accurate on-time order fulfillment, while managing inventory, shipment, delivery and returns.

You will partner with the US team and stakeholders across Operations, Commercial and Finance to maintain service levels, compliance, and timely customer responses; this is an on-site role reporting to the Global Head of Customer Care.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience leading a team.
• Fluency in English, Spanish, and Portuguese.
• 5+ years of experience with Microsoft Office applications.
• 2+ years experience applying data-driven, process-oriented customer support management practices.

Responsibilities

• Lead and develop LATAM customer care teams, setting objectives and development plans.
• Monitor KPIs and multi-channel responsiveness, implementing changes to meet targets.
• Oversee LATAM logistics, inventory, shipping, and returns, coordinating with the US team.

Skills

Leadership

Team management

Analytical thinking

Customer service

MS Office

Education

Bachelor’s degree

Tools

Oracle

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible. The LATAM Customer Care Manager is responsible for managing LATAM customer service and logistics, leading a team of Customer Care Representatives to deliver accurate, on-time order fulfillment while overseeing inventory, shipment, delivery, and returns. Partnering closely with the US team and key stakeholders in Operations, Commercial, and Finance, this role ensures timely delivery of international orders and that Customer Service meets all accuracy, timeliness, and compliance requirements. This position reports to the Global Head of Customer Care and is part of the Global Commercial Operations team located in Sao Paulo, Brazil and will be an on-site role.

In This Role, You Will Have The Opportunity To

• Lead and develop the Domestic, LATAM, and CIDIA (International order management) Customer Care teams, setting clear objectives, accountabilities, and development plans, handling escalations, and aligning standard work with global Client Service leadership.
• Drive operational performance by monitoring KPIs and multi-channel responsiveness, implementing process changes and countermeasures to consistently meet accuracy, timeliness, and customer satisfaction targets.
• Oversee LATAM logistics and local finished-goods inventory, including planning, shipment, delivery, and returns, partnering with the US logistics team, internal departments, and external suppliers and distributors to ensure timely order delivery and give management visibility through reporting and order forecasting.

The Essential Requirements Of The Job Include

• Bachelor’s degree
• 2+ years experience leading a team
• Fluency in English, Spanish, and Portuguese
• 5+ years experience with Microsoft Office applications
• 2+ years experience applying data-driven, process-oriented customer support management practices, with strong analytical and problem-solving skills.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel – 20% travel, overnight, within Brazil as well as internationally

It would be a plus if you also possess previous experience in:

• Previous experience in logistic and planning
• Knowledge of Oracle.

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.