Product Operations Coordination – Focus on Consortium Services

Jobtailor; Porto Alegre; Presencial; BRL 300 000 - 420 000; Tempo integral

Resumo da oferta

Jobtailor in Porto Alegre, Brazil seeks a senior leader to guide multidisciplinary teams and drive strategic initiatives for consortium services. You will translate member needs into actionable priorities, monitor market trends, and push data-driven decisions to enhance performance and sustainability.

The role emphasizes partnership management, innovation, and transformation through AI and cognitive solutions, with a focus on delivering measurable value to members and stakeholders.

Qualificações

• Bachelor’s degree or equivalent in a relevant field.
• Strong ability to connect strategies to business needs.
• Analytical mindset with data-driven decision making.
• Experience with project management and Agile methodologies.
• Customer service and relationship management experience.
• Interest in digital transformation and innovation.
• MBA or related postgraduate degree is a plus.
• Practical AI and cognitive solutions experience is a plus.
• Experience in SSCs, operations, or high-scale environments is a plus.

Responsabilidades

• Lead and inspire multidisciplinary teams and foster a collaborative, high-performance environment.
• Develop people through hands-on leadership and sustainable career paths.
• Identify opportunities and drive initiatives related to consortium services.
• Connect members’ needs with strategies and priorities.
• Monitor trends and translate knowledge into OKRs and initiatives.
• Promote data-driven management by tracking health, efficiency, quality, and sustainability metrics.
• Manage strategic partners and suppliers, ensuring contracts and value creation.
• Build and strengthen relationships with stakeholders internally and externally.
• Foster innovation, continuous improvement, and member focus.
• Lead predictive risk management through data, metrics, and scenario analysis.

Conhecimentos

Leadership

Data-Driven Decision-Making

Project Management

Customer Service

Financial Products Knowledge

Formação académica

Bachelor’s degree in Business Administration, Economics, Engineering, Law, Accounting, Management Processes, or related field

Postgraduate degree, MBA, or specialization in business-related fields (a plus)

Ferramentas

Agile Methodologies

Data Analysis

Artificial Intelligence

Cognitive Solutions

Operational Excellence

Descrição da oferta de emprego

• Lead and inspire multidisciplinary teams, fostering a collaborative, high-performance environment
• Develop people through hands-on leadership, encouraging ownership, continuous learning, and sustainable career paths
• Identify opportunities and drive solutions and business initiatives related to the consortium services segment
• Connect members’ needs with the institution’s strategies and priorities
• Monitor trends, market developments, and best practices, translating knowledge into initiatives aligned with strategic objectives and OKRs
• Promote data-driven management by monitoring and improving operational health, efficiency, quality, and sustainability metrics
• Manage strategic partners and suppliers, ensuring contract execution, performance monitoring, and value creation
• Build and strengthen relationships with internal and external stakeholders
• Foster a culture of innovation, continuous improvement, and member focus
• Lead predictive risk management through data, metric, and scenario analysis

Requirements

• Bachelor’s degree in Business Administration, Economics, Engineering, Law, Accounting, Management Processes, or a related field
• Knowledge of financial products and services, with the ability to connect strategies to members’ and business needs
• Strategic vision, analytical mindset, and the ability to make data-driven decisions
• Knowledge of project management and Agile methodologies
• Experience in customer service and relationship management, placing members and users at the center of decisions
• Interest in innovation, continuous improvement, and digital transformation
• Postgraduate degree, MBA, or specialization in business-related fields (a plus)
• Practical experience applying Artificial Intelligence and cognitive solutions (a plus)
• Experience in Shared Services Centers (SSCs), operations, or high-scale, complex environments (a plus)
• Experience managing AI agents (a plus)
• PCA-10 certification (a plus)
• Critical thinking, systems thinking, and the ability to understand broad-ranging impacts
• Courage to challenge the status quo, propose improvements, and drive transformation with respect and accountability
• Ability to operate in complex environments, balancing strategy, execution, and results
• Inspirational leadership, people development, and the strengthening of relationships based on trust
• Clear, influential, purpose-driven communication using storytelling
• Openness to continuous learning, knowledge sharing, and collaborative solution building
• Maturity to give and receive feedback
• Cooperative attitude, member focus, and commitment to excellence in delivering value

Core Competencies

Demonstrates strong leadership in fostering collaboration and high performance within multidisciplinary teams while driving strategic initiatives and data-driven decision-making. Possesses expertise in project management, financial products, and relationship management, with a focus on innovation and continuous improvement.

Highest-signal resume keywords

• Leadership
• Data-Driven Decision-Making
• Project Management
• Customer Service
• Financial Products Knowledge

ATS Optimization Keywords

Hard Skills

• Project Management
• Agile Methodologies
• Data Analysis
• Artificial Intelligence
• Cognitive Solutions
• Operational Efficiency
• Sustainability Metrics
• Strategic Planning
• Performance Monitoring
• Risk Management

Soft Skills

• Inspirational Leadership
• Clear Communication
• Critical Thinking
• Cooperative Attitude
• Openness to Learning

Certifications & Qualifications

• PCA-10 Certification

Industry Keywords

• Shared Services Centers
• Business Administration
• Economics
• Management Processes
• Digital Transformation