Processes and Quality Analyst

Jobtailor; Porto Alegre; Presencial; BRL 60 000 - 100 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Process Improvement Specialist in Porto Alegre to map, analyze, and optimize organizational processes while ensuring compliance and quality. The role focuses on standardization, automation, and maintaining operational flows across business areas.

Candidates should have an undergraduate degree in related fields, experience with BPM tools, and knowledge of AI applications in processes. The position emphasizes governance, audits, and continuous improvement initiatives.

Qualificações

• Experience mapping, analyzing, and improving corporate processes.
• Familiar with process management tools (SESuite, PegaSystems or similar).
• Knowledge of process automation (RPA, Power Automate, UiPath or equivalents).
• Experience with system integrations (APIs, flows and systems).
• Knowledge of BPM, continuous improvement, quality methodologies.
• Ability to interpret functional and business requirements.
• Diferentials: Experience in Financial Institutions or Credit Cooperatives.
• Experience in regulated environments (BACEN, LGPD, audits).
• Knowledge of automation governance and environment control.
• Certifications in BPM, Lean, Six Sigma or continuous improvement.
• Knowledge of AI applied to processes (OCR, intelligent agents, etc.).

Responsabilidades

• Map, analyze and optimize organizational processes, promoting standardization and continuous improvement.
• Identify opportunities to increase efficiency and quality in operations.
• Monitor performance indicators and propose improvement actions.
• Support maintenance and evolution of automated solutions applied to processes.
• Act as the integration link between business areas and technology, ensuring process flow.
• Ensure adherence to regulatory standards, internal policies, compliance and audits.
• Prepare and maintain process documentation and operational flows.
• Contribute to quality initiatives, internal controls and business continuity.

Conhecimentos

Process mapping

Process analysis

Process optimization

Regulatory compliance

Continuous improvement

Formação académica

Undergraduate degree (in progress or completed) in Administration/Engineering/IT

Ferramentas

SESuite

PegaSystems

RPA

Power Automate

UiPath

APIs

Descrição da oferta de emprego

Responsibilities

• Map, analyze and optimize organizational processes, promoting standardization and continuous improvement.
• Identify opportunities to increase efficiency and quality in operations.
• Monitor performance indicators and propose improvement actions.
• Support maintenance and evolution of automated solutions applied to processes.
• Act as the integration link between business areas and technology, ensuring process flow.
• Ensure adherence to regulatory standards, internal policies, compliance and audits.
• Prepare and maintain process documentation and operational flows.
• Contribute to quality initiatives, internal controls and business continuity.

Requirements

• Undergraduate degree in progress or completed in related areas (Administration, Engineering, IT or similar).
• Experience in mapping, analyzing and improving corporate processes.
• Experience with process management tools (SESuite, PegaSystems or similar).
• Knowledge of process automation (RPA, Power Automate, UiPath or equivalents).
• Experience with system integrations (APIs, flows and systems).
• Knowledge of process methodologies (BPM, continuous improvement, quality).
• Ability to interpret functional and business requirements.
• Differentials:
• Experience in Financial Institutions or Credit Cooperatives.
• Experience in regulated environments (BACEN, LGPD, audits).
• Knowledge in automation governance and environment control.
• Courses or certifications in BPM, Lean, Six Sigma or continuous improvement.
• Knowledge of AI applied to processes (OCR, intelligent agents, etc.).

Core Competencies

Demonstrates expertise in process mapping, analysis, and optimization, with a strong focus on compliance and quality improvement. Proficient in utilizing process management tools and automation technologies to enhance operational efficiency.

Tools & Technologies

• SESuite
• PegaSystems
• RPA
• Power Automate
• UiPath
• APIs