Process Consultant

Jobtailor; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Process Improvement Specialist in São Paulo to lead diagnostics, redesigns, and continuous improvement initiatives across business areas.

The role focuses on standardization, quality, and operational efficiency, using Lean Six Sigma and related methodologies to optimize processes and governance artifacts.

Qualificações

• Bachelor's degree in business, engineering, or related fields.
• Specialization or certifications in BPM, Lean Six Sigma, quality or project management are desirable.
• Experience in process diagnostics and redesign is preferred.

Responsabilidades

• Conduct process diagnostics with business areas, evaluating process flows, roles, responsibilities, rules, risks, controls, indicators and opportunities for improvement.
• Map, analyze and redesign current and future processes (AS IS/TO BE), ensuring standardization, simplification, quality, compliance and operational efficiency.
• Lead continuous improvement initiatives using methods and tools such as PDCA, Kaizen, Lean, root cause analysis, 5 Whys, Ishikawa and structured action plans.
• Define, monitor and analyze process, quality and productivity indicators, SLAs, rework, cycle time and compliance, supporting executive reports and management decisions.
• Propose consultative recommendations to eliminate bottlenecks, reduce risks, improve user experience and raise process maturity.
• Document and maintain updated flowcharts, procedures, work instructions, RACI matrices, operational policies and other process governance artifacts.
• Support audits, quality reviews, internal controls and compliance actions related to the processes within your scope.
• Conduct stakeholder alignments, facilitating workshops, discovery meetings, validations, prioritization of improvements and tracking of deliverables.
• Oversee implementation and sustainment of changes, ensuring appropriate communication, user guidance, monitoring of results and post-implementation stabilization.
• Act as a technical reference in quality and process improvement, disseminating best practices, methodological standards and a continuous improvement mindset across supported areas.

Conhecimentos

Process Diagnostics

Process Redesign

Root Cause Analysis

Cycle Time Analysis

Quality Indicators

SLA Monitoring

Flowchart Documentation

Operational Policies

RACI Matrices

Compliance Audits

Formação académica

Bachelor's degree in Business Administration, Engineering, Process Management, Quality, Information Technology or related fields

MBA or certifications related to BPM, Lean Six Sigma, quality management, continuous improvement or project management

Certifications in BPM / Lean Six Sigma / Project Management

Ferramentas

PDCA

Kaizen

Ishikawa

Structured Action Plans

Descrição da oferta de emprego

Responsibilities

• Conduct process diagnostics with business areas, evaluating process flows, roles, responsibilities, rules, risks, controls, indicators and opportunities for improvement.
• Map, analyze and redesign current and future processes (AS IS/TO BE), ensuring standardization, simplification, quality, compliance and operational efficiency.
• Lead continuous improvement initiatives using methods and tools such as PDCA, Kaizen, Lean, root cause analysis, 5 Whys, Ishikawa and structured action plans.
• Define, monitor and analyze process, quality and productivity indicators, SLAs, rework, cycle time and compliance, supporting executive reports and management decisions.
• Propose consultative recommendations to eliminate bottlenecks, reduce risks, improve user experience and raise process maturity.
• Document and maintain updated flowcharts, procedures, work instructions, RACI matrices, operational policies and other process governance artifacts.
• Support audits, quality reviews, internal controls and compliance actions related to the processes within your scope.
• Conduct stakeholder alignments, facilitating workshops, discovery meetings, validations, prioritization of improvements and tracking of deliverables.
• Oversee implementation and sustainment of changes, ensuring appropriate communication, user guidance, monitoring of results and post-implementation stabilization.
• Act as a technical reference in quality and process improvement, disseminating best practices, methodological standards and a continuous improvement mindset across supported areas.

Requirements

• Bachelor's degree in Business Administration, Engineering, Process Management, Quality, Information Technology or related fields.
• Specialization, MBA or certifications related to BPM, Lean Six Sigma, quality management, continuous improvement or project management are desirable.

Hard Skills

• Process Diagnostics
• Process Redesign
• Root Cause Analysis
• Cycle Time Analysis
• Quality Indicators
• SLA Monitoring
• Flowchart Documentation
• Operational Policies
• RACI Matrices
• Compliance Audits

Soft Skills

• Facilitation
• Communication
• Collaboration
• Problem Solving
• Consultative Recommendations

Certifications & Qualifications

• BPM Certification
• Lean Six Sigma Certification
• Project Management Certification

Core Competencies

Demonstrates expertise in process diagnostics, mapping, and redesigning processes to enhance operational efficiency and compliance. Proficient in leading continuous improvement initiatives using methodologies such as Lean and Six Sigma, while effectively communicating and facilitating stakeholder engagement.

Tools & Technologies

• PDCA
• Kaizen
• Ishikawa
• Structured Action Plans