Process and Quality Analyst

Jobtailor; Porto Alegre; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor está recrutando um Profissional de Processos para mapear, analisar e melhorar fluxos organizacionais, promovendo padronização e melhoria contínua.

O papel envolve atuação como elo entre negócios e tecnologia, com foco em automação (RPA) e conformidade regulatória, além de manter documentação atualizada de processos.

Qualificações

• Graduação completa ou em andamento em áreas relacionadas (Administração, Engenharia, TI ou similar).
• Experiência em mapear, analisar e melhorar processos corporativos.
• Experiência com ferramentas de gerenciamento de processos (SESuite, PegaSystems ou similares).
• Conhecimento de automação de processos (RPA, Power Automate, UiPath ou equivalentes).
• Experiência com integrações de sistemas (APIs, fluxos de trabalho e sistemas).
• Conhecimento de metodologias de processo (BPM, melhoria contínua, qualidade).
• Capacidade de interpretar requisitos funcionais e de negócio.

Responsabilidades

• Mapear, analisar e otimizar processos organizacionais para promover padronização e melhoria contínua.
• Identificar oportunidades para aumentar eficiência e qualidade nas operações.
• Monitorar indicadores de desempenho e propor ações de melhoria.
• Dar suporte à manutenção e evolução de soluções automatizadas aplicadas a processos.
• Atuar como integrador entre áreas de negócio e tecnologia, assegurando fluxo de processos.
• Garantir conformidade com normas regulatórias, políticas internas, compliance e auditorias.
• Preparar e manter documentação de processos e fluxogramas operacionais.
• Contribuir para iniciativas de qualidade, controles internos e continuidade de negócios.

Conhecimentos

Analytical Thinking

Attention to Detail

Good Communication

Proactivity

Commitment to Quality

Formação académica

Bacharelado em Administração/Engenharia/TI ou similar

Ferramentas

SESuite

PegaSystems

RPA

Power Automate

UiPath

Descrição da oferta de emprego

• Map, analyze and optimize organizational processes, promoting standardization and continuous improvement.
• Identify opportunities to increase efficiency and quality in operations.
• Monitor performance indicators and propose improvement actions.
• Support the maintenance and evolution of automated solutions applied to processes.
• Act as an integrator between business and technology areas, ensuring process flow.
• Ensure adherence to regulatory standards, internal policies, compliance requirements and audits.
• Prepare and maintain process documentation and operational flowcharts.
• Contribute to quality initiatives, internal controls and business continuity.

Requirements

• Technical Requirements:
• - Bachelor’s degree completed or in progress in related fields (Administration, Engineering, IT or similar).
• - Experience in mapping, analyzing and improving corporate processes.
• - Experience with process management tools (SESuite, PegaSystems or similar).
• - Knowledge of process automation (RPA, Power Automate, UiPath or equivalents).
• - Experience with system integrations (APIs, workflows and systems).
• - Knowledge of process methodologies (BPM, continuous improvement, quality).
• - Ability to interpret functional and business requirements.
• Differentials:
• - Experience in Financial Institutions or Credit Cooperatives.
• - Experience in regulated environments (BACEN, LGPD, audits).
• - Knowledge of automation governance and environment controls.
• - Courses or certifications in BPM, Lean, Six Sigma or continuous improvement.
• - Knowledge of AI applied to processes (OCR, intelligent agents, etc.).
• Behavioral Competencies:
• - Analytical thinking and systems perspective.
• - Organization and attention to detail.
• - Good communication with technical and business areas.
• - Proactivity and focus on continuous improvement.
• - Commitment to quality and compliance.

Core Competencies

Demonstrates expertise in process mapping, analysis, and improvement, with a strong focus on automation and compliance in regulated environments. Proficient in utilizing process management tools and methodologies to enhance operational efficiency and quality.

Highest-signal resume keywords

• Process Mapping
• Process Management Tools
• Process Automation
• System Integrations
• Regulatory Compliance

ATS Optimization Keywords

Hard Skills

• Process Mapping
• Process Analysis
• Process Improvement
• Process Automation
• System Integration
• BPM Methodologies
• Continuous Improvement
• Quality Management
• APIs
• Workflows

Soft Skills

• Analytical Thinking
• Attention to Detail
• Good Communication
• Proactivity
• Commitment to Quality

Certifications & Qualifications

• BPM Certification
• Lean Certification
• Six Sigma Certification

Industry Keywords

• Financial Institutions
• Credit Cooperatives
• Regulated Environments
• BACEN
• LGPD
• Audits

Tools & Technologies

• SESuite
• PegaSystems
• RPA
• Power Automate
• UiPath