Mid-level Operations Analyst

Jobtailor

São Paulo

Presencial

BRL 134 000 - 201 000

Tempo integral

Há 3 dias

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Resumo da oferta

Jobtailor in São Paulo, Brazil, seeks a process leader to map AS-IS processes and design TO-BE workflows, driving digitization and automation across operations. You will document workflows with BPMN/complementary diagrams and standardize new processes from the outset.

You will review critical processes regularly, partner with business areas to define KPIs, and prepare executive reports while shaping communication and change management across the organization.

Qualificações

Bachelor’s degree completed.
Experience with process modeling tools (e.g., Bizagi, Visio).
Proficiency in Excel or analysis tools.
Experience with process mapping, modeling, and documentation.
Knowledge of BPM / BPMN.
Experience in continuous improvement (Lean, Six Sigma).
Ability to analyze data and define KPIs.
Experience gathering requirements and interfacing with business areas.

Responsabilidades

Identify opportunities to automate manual processes
Propose and lead initiatives to digitize operational workflows and map operational impacts prior to system changes
Map current processes (AS-IS) together with the involved areas
Design future workflows (TO-BE) with structured improvements
Document processes in tools (e.g., BPMN, flowcharts, playbooks)
Periodically review critical processes
Ensure new processes are standardized from the outset
Serve as the focal point for process-related questions
Manage versioning and change history
Monitor progress toward goals and identify deviations
Prepare executive reports (weekly/monthly/cascading cadences)
Govern the rituals for building and tracking work (OKR check-ins)
Structure communication channels and routines (e.g., newsletters, rituals, meetings)
Create alignment materials (presentations, executive summaries)
Ensure transparency around process changes
Plan and execute internal communication
Organize and operationalize the area's communication flows
Produce corporate content (e.g., emails, invites, announcements, alignment materials)
Participate in internal engagement actions (internal marketing, campaigns, cultural initiatives)

Conhecimentos

Process Mapping

Process Modeling

Documentation

Data Analysis

Change Management

KPI Definition

Process Automation

Continuous Improvement

Project Management

Requirements Gathering

Formação académica

Bachelor’s degree completed

Ferramentas

BPMN Tools

Excel

Power BI

Tableau

Bizagi

Visio

Power Automate

Pipefy

Descrição da oferta de emprego

Identify opportunities to automate manual processes
Propose and lead initiatives to digitize operational workflows and map operational impacts prior to system changes
Map current processes (AS-IS) together with the involved areas
Design future workflows (TO-BE) with structured improvements
Document processes in tools (e.g., BPMN, flowcharts, playbooks)
Periodically review critical processes
Ensure new processes are standardized from the outset
Serve as the focal point for process-related questions
Manage versioning and change history
Monitor progress toward goals and identify deviations
Prepare executive reports (weekly/monthly/cascading cadences)
Govern the rituals for building and tracking work (OKR check-ins)
Structure communication channels and routines (e.g., newsletters, rituals, meetings)
Create alignment materials (presentations, executive summaries)
Ensure transparency around process changes
Plan and execute internal communication
Organize and operationalize the area's communication flows
Produce corporate content (e.g., emails, invites, announcements, alignment materials)
Participate in internal engagement actions (internal marketing, campaigns, cultural initiatives)

Requirements

Bachelor’s degree completed
Experience using process modeling tools (e.g., Bizagi, Visio, etc.)
Proficiency in Excel or analysis tools
Experience with process mapping, modeling, and documentation
Knowledge of BPM / BPMN
Experience in continuous improvement (e.g., Lean, Six Sigma)
Ability to analyze data and define indicators (KPIs)
Experience gathering requirements and interfacing with business areas
Knowledge of project management (traditional or agile)
Certifications (Lean Six Sigma, CBPP, BPMN) desirable
Process automation (RPA, Power Automate, Pipefy, etc.) desirable
Strategic business perspective desirable
Data analysis (advanced Excel, Power BI/Tableau) desirable
Change management desirable
Experience with project methodologies (Agile, Scrum, Kanban) desirable

Core Competencies

Demonstrates expertise in process mapping, modeling, and documentation, utilizing tools like BPMN and Excel for data analysis. Proven ability to lead initiatives in process automation and continuous improvement methodologies such as Lean and Six Sigma.

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