Operations Admin | 5 days, up to $3000 | School-Based, North area

HEY ROCKET PTE LTD; Região Norte; Presencial; BRL 158 000 - 189 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

13 days leave

5-day work week

Resumo da oferta

Hey Rocket Pte. Ltd. is seeking a Customer Service Executive to support daily transport operations for a school-based environment. You will handle parent and school inquiries, coordinate with operations, and ensure safe and reliable bus services with timely updates.

The role combines front-of-house interactions with back-end coordination, data entry in CRM, and reporting on service performance. Structured hours and a 5-day week are offered.

Qualificações

• 1–2 years in customer service, operations coordination, or stakeholder management roles.
• Able to handle fast-paced and stressful situations.
• Problem-solver with good conflict resolution skills.
• Organized and detail-oriented.
• Tech-savvy with systems, CRM, GPS tracking tools.

Responsabilidades

• Be the main contact for parents, guardians, and school administrators.
• Provide real-time updates via calls, messages, and emails.
• Manage feedback and resolve complaints within SLA timelines.
• Communicate clearly during emergencies (delays, breakdowns, weather issues).
• Coordinate with operations and transport teams on routing and scheduling.
• Track bus movements using GPS systems and provide accurate updates.
• Maintain records of enquiries, complaints, and resolutions in CRM.
• Prepare reports on service performance and customer satisfaction.
• Support administrative tasks and ensure data is accurate and up to date.

Conhecimentos

Customer service

Operations coordination

Stakeholder management

Conflict resolution

Organized

Detail-oriented

Ferramentas

CRM systems

GPS tracking tools

Descrição da oferta de emprego

Join a stable, school-based environment as a Customer Service Executive supporting daily transport operations. This role involves both front-of-house (handling enquiries from parents and school staff) and back-of-house coordination with operations teams to ensure smooth and safe bus services. Ideal for candidates who enjoy structured hours, meaningful work, and a mix of customer interaction and administrative responsibilities.

Who We’re Looking For

• At least 1–2 years of experience in customer service, operations coordination, or roles involving stakeholder management (e.g. customers, vendors, or service providers)

• Able to handle fast-paced and stressful situations

• Problem-solver with good conflict resolution skills

• Organized and detail-oriented

• Tech-savvy (comfortable with systems, CRM, GPS tracking tools)

What You’ll Be Doing

• Be the main point of contact for parents, guardians, and school administrators

• Provide real-time updates via calls, messages, and emails

• Manage feedback and resolve complaints professionally within SLA timelines

• Communicate clearly during emergencies (e.g. delays, breakdowns, weather issues)

• Coordinate closely with operations and transport teams on routing and scheduling

• Track bus movements using GPS systems and provide accurate updates

• Maintain records of enquiries, complaints, and resolutions in CRM systems

• Prepare reports on service performance and customer satisfaction

• Support administrative tasks and ensure all data is accurate and up to date

Salary & Benefits

• Up to $3,000 (Full-time)

• Working Hours: 7:30AM – 4:00PM

• 5-day work week

• 13 days leave (7 days Annual Leave + 6 days additional leave)

• Location: North area

Hey Rocket Pte. Ltd. (EA 21C0816)
Angel Chia (R25126511)