Customer Service Officer (Training Provided)| $2,600 | 1 Year Contract

RecruitFirst Pte. Ltd; Região Norte; Presencial; BRL 71 000 - 118 000; Tempo integral

Resumo da oferta

RecruitFirst Pte. Ltd is seeking a Customer Service professional for a 1 year renewable contract at Yio Chu Kang, Singapore.

The role involves handling inbound calls and emails, delivering high-standard service, and addressing customer feedback with timely updates in the CRM system. The position operates Monday to Friday with a half-day on alternate Saturdays, from 8:30 AM to 6:00 PM, in a KPI-driven environment.

Qualificações

• Minimum qualification is N Levels.
• No experience is required.
• Good communication skills.
• Able to work under pressure in a KPI driven environment.

Responsabilidades

• Handle inbound phone calls and email enquiries.
• Deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
• Attend to customers’ feedback or complaints in a timely manner.
• Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
• Provide feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
• Meet productivity components on both individual and team level (AHT, TPH, SL targets).
• Take care of own wellbeing and contribute productively and effectively.
• Meet the quality components (CSAT, monthly quiz and audit targets).

Conhecimentos

Customer service

Communication skills

Work under pressure

Formação académica

N Levels

Descrição da oferta de emprego

Location (Nearest MRT):

Yio Chu Kang

Salary:

Up to $ 2,600 (Depends on Qualification & Relevant Work Experience)

Duration of Work:

1 Year Renewable Contract

Work Days :

Monday to Friday + Alternate Saturday (0.5 day)

Work Hours :

8.30AM to 6PM

Responsibilities:

• Handle inbound phone calls and email enquiries

• To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.

• Attend to customers’ feedback or complaints in a timely manner.

• Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.

• Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.

• To meet the productivity components on both individual and team level (AHT, TPH, SL targets)

• Taking care of own wellbeing and contribute productively and effectively.

• To meet the quality components (CSAT, monthly quiz and audit targets)

Requirements:

• Minimum qualification is N Levels

• No experience is required.

• Good communication skills

• Able to work under pressure in a KPI driven environment

Kindly understand that only shortlisted candidates will be notified.