Customer Service Officer/Executive - 1 Year Contract

SKOOL4KIDZ PTE LTD; Região Norte; Presencial; BRL 24.000 - 38.000; Jornada completa

Descripción de la vacante

SKOOL4KIDZ PTE LTD in Brazil seeks an organized Administrative Executive to support daily centre operations. You will engage with customers to boost enrolment, manage fee collection, answer calls, greet visitors, and maintain records with confidentiality.

You'll prepare reports, coordinate correspondence, supervise reception areas, and assist with inventory and vendor liaison. Overtime may be required to meet deadlines and ensure smooth centre functioning.

Formación

• Minimum 'A' level, Diploma or equivalent.
• 2 to 4 years of admin experience.
• Willing to work overtime.
• Good interpersonal skills and confidentiality.
• Able to multi-task and work independently.

Responsabilidades

• Increase enrolment through engagement of customers.
• Handle and ensure smooth fee collection.
• Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
• Greet all visitors and ensure that all security procedures are upheld.
• Prepare and submit reports.
• Maintain data, records and reports in an updated, timely manner.
• Register and maintain waiting list; assist daily operations of the Centre.
• Coordinate and maintain centre correspondence and reception.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Assist with ad hoc duties or projects as assigned by Supervisor.

Conocimientos

Analytical skills

Team player

Confidentiality

Interpersonal skills

Educación

A level / Diploma

Descripción del empleo

Job Scope:

1.Operations

• Increase enrolment through engagement of customers.

• Handle and ensure smooth fee collection.

• Answer all calls in a courteous manner, route calls, take messages and provide information to customers.

• Greet all visitors and ensure that all security procedures are upheld.

• Prepare and submit reports.

• Ensure safety and health of children at all times.

• Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.

• Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.

2. Administration

• Ensures the centre administration functions smoothly.

• Coordinate and distribute Centre correspondence.

• Maintain appearance of reception and office and common areas.

• Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.

• Coordinate and ensure office equipment is in working order.

• Liaise with suppliers to ensure timely delivery of goods and services.

• Handle claims for petty cash accounts.

3. Communications

• Interface with parents on enrolment matters, school fee collections and operation enquiries.

• Maintain positive relationships with parents, children and co-workers.

4. Personal Development

Attend training workshops, conferences in order to maintain and improve professional competence.

5.Others

• Undertake any other adhoc duties or projects as assigned by Supervisor.

Job Requirements:

• Minimum 'A' level, Diplomaor equivalent

• 2 to 4 years of admin experience

• Comfortable to work Overtime if needed

• Team player with strong analytical skill, integrity with strong sense of confidentiality

• Able to multi-task and work independently

• Good interpersonal skills and willing to learn attitude

We regret that only short-listed candidates will be notified