Senior Operations Executive

J & S Management; Região Norte; Presencial; BRL 80 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company van provided

Vehicle may be driven home

Petrol expenses covered

Season parking covered

Resumo da oferta

J & S Management is seeking a Senior Operations Executive to oversee day-to-day operations for cleaning services. The role involves field-based supervision, ensuring proper manpower deployment across client sites, and resolving operational issues efficiently.

You will work closely with scheduling teams, supervise frontline staff, monitor attendance and performance, and travel between client sites as required. A hands-on, independent mindset is essential for success.

Qualificações

• Minimum 2 years of relevant experience in operations, facilities, cleaning, or supervisory roles.
• Able to supervise frontline workers and manage manpower deployment.
• Willing to travel between client sites and respond to urgent operational needs.

Responsabilidades

• Oversee daily manpower deployment and ensure jobs are properly covered.
• Monitor staff attendance, punctuality, conduct and performance.
• Liaise with staff and clients to resolve ground operational matters.
• Ensure company procedures and service standards are followed.
• Provide guidance and operational support to cleaners.

Conhecimentos

Staff supervision

Problem-solving

Independent worker

Frontline communication

Willing to travel

WhatsApp proficiency

Basic computer skills

Ferramentas

WhatsApp

Computer basics

Descrição da oferta de emprego

We are looking for a responsible and hands-on Senior Operations Executive to oversee the day-to-day operations of our cleaning services and ensure smooth manpower deployment across our client sites.

This is a field-based and results-oriented role suitable for someone who is independent, resourceful and comfortable managing staff and resolving operational issues.

Key Responsibilities

• Oversee daily manpower deployment and ensure scheduled jobs are properly covered
• Work closely with the Sales & Operations Admin, who manages and prepares the daily staff schedule
• Handle last-minute manpower issues such as medical leave, absenteeism, lateness and urgent replacements
• Monitor staff attendance, punctuality, conduct and work performance
• Handle staff disciplinary and operational matters when required
• Conduct site visits and follow up on operational or service issues
• Liaise with staff and clients to resolve ground operational matters
• Arrange and replenish cleaning consumables and supplies at client sites
• Carry out operational errands and deliveries when required
• Assist with staff deployment, redeployment and manpower planning
• Provide guidance and operational support to cleaners
• Ensure company procedures and service standards are followed
• Report significant manpower, staff or client issues to management
• Perform other operational duties as required

Working Arrangement

• 6-day work week with a designated rest day
• Flexible working arrangement based on operational requirements
• This is a results-oriented role where we value getting the job done rather than simply clocking office hours
• Candidates must be flexible and prepared to respond to urgent operational matters when required
• Some days may require early or after-hours attention depending on manpower and operational needs

Company Vehicle

• Company van provided for work duties
• Vehicle may be driven home
• Petrol expenses covered by the company
• Season parking covered by the company

Requirements

• Valid Singapore Class 3 or Class 3A driving licence
• Minimum 2 years of relevant experience in operations, facilities, cleaning, logistics, manpower coordination or a supervisory role preferred
• Comfortable supervising and communicating with frontline workers
• Able to handle staff attendance, punctuality and disciplinary matters professionally
• Strong problem-solving skills and able to react calmly to last-minute manpower issues
• Able to work independently with minimal supervision
• Hands-on and willing to travel between client sites
• Responsible, dependable and able to take ownership of operational matters
• Flexible with working arrangements when operational situations require attention
• Basic computer and WhatsApp proficiency
• Experience in the cleaning or facilities management industry is advantageous but not essential