Gerente de Turno (Shift Manager), Amazon Logistics

Amazon; Canoas; On-site; BRL 120,000 - 180,000; Full time

Job summary

Amazon Logistica do Brasil is seeking a Shift Manager to lead a delivery station and drive performance across shifts, including nights and weekends. You will oversee a team of leaders, coordinate with external providers, and focus on KPIs and customer service improvements.

The role requires a flexible schedule, strong analytical skills, and experience in performance management. This position offers a dynamic, start-up like environment within a global logistics network.

Qualifications

• Bachelor's degree or equivalent.
• Flexible schedule including weekends, nights, and holidays.
• Experience in employee and performance management.
• Fluent English (preferred).
• Experience with performance metrics and process improvement (Lean) is a plus.

Responsibilities

• Oversee 24/7 delivery station operations across shifts, including weekends and holidays.
• Lead and support a team of operational leaders and external providers.
• Manage labor allocation, meetings, and task assignments to achieve KPIs.
• Drive On Time Dispatch, First Day Delivery, and customer service improvements.
• Analyze data to identify root causes and implement practical improvements.
• Support rollout of new systems and gather feedback.

Skills

Employee management

Performance management

Lean techniques

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent

Job description

Amazon Logistics’ team is looking for a Shift Manager to join Amazon Logistic Brazil team in our Delivery Station.

Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.

Amazon’s transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers.

As Shift Manager you’ll have responsibility for the operation in a Delivery Station, providing leadership to Team Leads, Operators and Delivery Service Providers, managing external agency relationships and performance. Your will wear many hats and work in a highly collaborative environment that’s more start-up than big company. The adopted attitude is that no idea is a bad idea and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast paced, dynamic environment.

If you have a quality focused, customer obsessed industry background which carries with it experience of working in a fast paced, ever changing and ambiguous environment we'd love to hear from you.

Key job responsibilities

• Being based in one of our delivery stations, in night and day shifts. Amazon runs a 24/7 operation, therefore working in shifts will form part of this role, including weekends and holidays.
• Overseeing the operation that focuses on the delivery of Amazon orders direct to customers
• Supporting your team of operational leaders in daily management of the delivery station. This will include allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.
• Working with KPIs such as On Time Dispatch, First Day Delivery Success and enhancing customer service.
• Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills.
• Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
• Finding practical and simple solutions to complex problems without sacrificing quality or core functionality. Utilizing exceptional problem-solving and communication skills to influence business and technical audiences.
• Providing day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
• Mapping business requirements, understanding business process, studying and analyzing workflows and designing solutions.
• Continuously utilize software and hardware tools to ensure normal day to day operations. Ensuring associates have proper tools to perform the job and coordinate repair or replacement when needed.
• Communicate daily metrics and report exceptions to other departments in Operations and throughout Amazon as necessary.
• Availability to work a variety of hours as business demands, including overnight, weekends and holidays.

Basic Qualifications

• Bachelor's degree or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in employee and performance management

Preferred Qualifications

• Speak, write, and read fluently in English
• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – Amazon Logistica do Brasil

Job ID: A10451009