Koko-Key Account Manager-FMCG

Alibaba; Brasil; Presencial; BRL 134 000 - 257 000; Tempo integral

Resumo da oferta

KoKo is seeking a results-driven Merchant Growth Manager in Brazil to own GMV targets for a portfolio of merchants, drive incremental GMV through campaigns and activation initiatives, and onboard new merchants across priority categories.

As the primary contact for your portfolio, you will manage relationships, monitor GMV and KPI trends, resolve issues promptly, and promote KoKo tools and promotions to maximize usage and reduce churn.

Qualificações

• Strong interpersonal skills and the ability to build and maintain merchant relationships.
• Analytical mindset with comfort working with GMV and performance data.
• Self-management and ability to work independently to meet targets.

Responsabilidades

• GMV Growth: Own and deliver GMV targets for the assigned merchant portfolio, with a focus on incremental GMV through campaign participation, category expansion, and merchant activation initiatives.
• Merchant Acquisition: Identify, pitch, and onboard new merchants across priority categories to expand KoKo's active merchant base and unlock new revenue streams.
• Account Management & Maintenance: Act as the primary point of contact for a portfolio of merchant accounts, ensuring strong relationships, timely issue resolution, and consistent engagement to protect and grow account health.
• Performance Monitoring & Reporting: Track merchant-level KPIs (GMV, transaction volume, repayment performance) and provide regular reporting and insights to the Commercial leadership team.
• Merchant Enablement & Retention: Drive adoption of KoKo tools, promotions, and best practices among merchants to maximize usage, reduce churn, and strengthen long-term partnership value.

Conhecimentos

Relationship management

Analytical ability

Self-management

Descrição da oferta de emprego

Position Requirement

• GMV Growth: Own and deliver GMV targets for the assigned merchant portfolio, with a focus on incremental GMV through campaign participation, category expansion, and merchant activation initiatives.
• Merchant Acquisition: Identify, pitch, and onboard new merchants across priority categories to expand KoKo's active merchant base and unlock new revenue streams.
• Account Management & Maintenance: Act as the primary point of contact for a portfolio of merchant accounts, ensuring strong relationships, timely issue resolution, and consistent engagement to protect and grow account health.
• Performance Monitoring & Reporting: Track merchant-level KPIs (GMV, transaction volume, repayment performance) and provide regular reporting and insights to the Commercial leadership team.
• Merchant Enablement & Retention: Drive adoption of KoKo tools, promotions, and best practices among merchants to maximize usage, reduce churn, and strengthen long-term partnership value.

• Relationship Management: Strong interpersonal skills with a proven ability to build and maintain merchant/client relationships.
• Fintech/BNPL Exposure: Experience in fintech, BNPL, or digital lending is preferred; candidates with strong account management backgrounds in other sectors will also be considered.
• Self-Management: Able to work independently, prioritize a portfolio, and consistently meet targets with minimal supervision.
• Analytical Ability: Comfortable working with GMV and performance data, identifying trends, and translating insights into action