Junior Support Technician – PWD

Jobtailor; Belo Horizonte; Presencial; BRL 27 900 - 42 408; Tempo integral

Resumo da oferta

Jobtailor is seeking an IT helpdesk specialist in Belo Horizonte to assist users with hardware and software support, perform basic troubleshooting, and help with installation and configuration of IT equipment. The role requires focus on user guidance, incident logging, and training to ensure secure and effective use of systems.

The successful candidate will respond to requests via phone, email, WhatsApp and chat, diagnose issues, and resolve common problems across computers and mobile devices.

Qualificações

• High school diploma
• Higher education (completed or in progress) in IT preferred
• Prior support experience preferred
• Knowledge of networking and completion of an IT-related course

Responsabilidades

• User support: Respond to technical support requests via phone, email, WhatsApp and online chat. Resolve simple issues, help users understand how to use software, or provide basic guidance on settings.
• Technical troubleshooting: Diagnose and resolve hardware and software issues on computers, mobile devices and other technology equipment. This may include identifying and fixing software errors, faulty network connections or hardware failures.
• Hardware and software installation and configuration: Assist with the installation and configuration of cameras and new IT equipment such as computers, routers, operating systems and applications. This may involve following standard procedures or specific instructions provided by systems administrators or infrastructure specialists.
• Network support: Configure and troubleshoot basic local area network (LAN) issues, including wired and wireless connections, IP address configuration, connectivity troubleshooting and network diagnostics.
• Documentation and incident logging: Maintain accurate records of all support interactions, including details of the issues encountered, solutions applied and any additional actions required.
• User training: Provide basic training to users on how to use hardware and software effectively and securely.

Formação académica

High school diploma

Higher education in IT preferred (completed or in progress)

IT-related course completion

Descrição da oferta de emprego

Responsibilities

• User support: Respond to technical support requests via phone, email, WhatsApp and online chat. Resolve simple issues, help users understand how to use software, or provide basic guidance on settings.
• Technical troubleshooting: Diagnose and resolve hardware and software issues on computers, mobile devices and other technology equipment. This may include identifying and fixing software errors, faulty network connections or hardware failures.
• Hardware and software installation and configuration: Assist with the installation and configuration of cameras and new IT equipment such as computers, routers, operating systems and applications. This may involve following standard procedures or specific instructions provided by systems administrators or infrastructure specialists.
• Network support: Configure and troubleshoot basic local area network (LAN) issues, including wired and wireless connections, IP address configuration, connectivity troubleshooting and network diagnostics.
• Documentation and incident logging: Maintain accurate records of all support interactions, including details of the issues encountered, solutions applied and any additional actions required.
• User training: Provide basic training to users on how to use hardware and software effectively and securely.

Requirements

• High school diploma
• Higher education (completed or in progress) in IT preferred
• Prior support experience preferred
• Knowledge of networking and completion of an IT-related course