IT Support Technician, Level 1A

Jobtailor

São Paulo

Presencial

BRL 42 000 - 54 000

Tempo integral

14 dias+

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Vantagens oferecidas por esta oferta de emprego

Health insurance

Resumo da oferta

Jobtailor in Brazil is seeking an IT Support Technician to provide on-site and remote assistance for end users. You will diagnose incidents escalated from the Service Desk, configure devices, manage user profiles, and ensure software and hardware operate smoothly.

Responsibilities include ticketing, vendor coordination when needed, documenting solutions, and contributing to process improvements to deliver excellent customer service.

Qualificações

Technical vocational education completed or in progress in Computer Science, Information Technology, or related fields.

Responsabilidades

Provide on-site and remote technical support to users.
Analyze, diagnose, and resolve incidents and requests escalated from the Service Desk (L1).
Configure equipment, user profiles, access rights, and applications.
Support corporate systems and approved applications.
Open and follow up tickets with vendors when necessary.
Validate equipment after maintenance, replacement, or upgrades.
Assist with equipment moves, deployments, inventories, and operational projects.
Document technical procedures, support records, and applied solutions.
Monitor and track critical or recurring tickets, aiming for a permanent resolution.
Contribute to continuous improvement of support processes and to excellence in customer service.

Conhecimentos

Good Communication

Organizational Skills

Customer-Focused Attitude

Formação académica

Technical Vocational Education in Computer Science

Information Technology

Ferramentas

Installation of Desktops

Configuration of Laptops

Maintenance of Peripherals

User Profile Management

Networking Knowledge

Incident Resolution

Technical Documentation

Ticketing Systems

Equipment Validation

Operational Project Support

Descrição da oferta de emprego

Provide on-site and remote technical support to users;
Analyze, diagnose, and resolve incidents and requests escalated from the Service Desk (L1);
Configure equipment, user profiles, access rights, and applications;
Support corporate systems and approved applications;
Open and follow up tickets with vendors when necessary;
Validate equipment after maintenance, replacement, or upgrades;
Assist with equipment moves, deployments, inventories, and operational projects;
Document technical procedures, support records, and applied solutions;
Monitor and track critical or recurring tickets, aiming for a permanent resolution;
Contribute to continuous improvement of support processes and to excellence in customer service.

Requirements

Technical vocational education completed or in progress in Computer Science, Information Technology, or related fields;
Experience in technical support or IT service roles;
Knowledge of installation, configuration, and maintenance of desktops, laptops, and peripherals;
Basic knowledge of Windows operating systems, networking, user profiles, and corporate applications;
Strong analytical skills and ability to troubleshoot technical issues;
Good communication, organizational skills, and customer-focused attitude;
Ability to follow company processes, policies, and procedures.

Hard Skills