Junior Support Technician

Jobtailor; Curitiba; Presencial; BRL 31 248 - 46 872; Tempo integral

Resumo da oferta

Jobtailor in Curitiba, Brazil seeks an entry-level IT Support Technician to handle 1st and 2nd line tickets, install software, support operating systems, Microsoft Office, networks, printers and peripherals, and maintain desktops and laptops.

The role focuses on meeting SLA targets, updating the knowledge base and support scripts on the KCS portal, and documenting resolutions for future incidents. A high school diploma is required and a technology-related degree is being pursued.

Qualificações

• High school diploma (completed).
• Currently pursuing a Technology-related degree.
• Knowledge of network troubleshooting, microcomputer support, software and hardware troubleshooting, Service Desk tools, operating systems and Microsoft Office.

Responsabilidades

• Log and manage tickets, handling 1st and 2nd level support requests.
• Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops.
• Perform directory mapping, configure email (POP/Exchange), Lotus Notes, set up user profiles, install VPN, and configure IP settings.
• Monitor, respond to and update tickets in the queue, avoiding queues that could compromise the project’s SLA, and minimizing ticket backlog as much as possible.
• Create and update the knowledge base, procedures, support scripts and problem resolution documentation on the KCS portal.

Descrição da oferta de emprego

Responsibilities

• Log and manage tickets, handling 1st and 2nd level support requests.
• Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops.
• Perform directory mapping, configure email (POP/Exchange), Lotus Notes, set up user profiles, install VPN, and configure IP settings.
• Monitor, respond to and update tickets in the queue, avoiding queues that could compromise the project’s SLA, and minimizing ticket backlog as much as possible.
• Create and update the knowledge base, procedures, support scripts and problem resolution documentation on the KCS portal.

Qualifications

• High school diploma (completed)
• Knowledge of network troubleshooting, microcomputer support, software and hardware troubleshooting, Service Desk tools, operating systems and Microsoft Office
• Currently pursuing a higher education degree in a Technology‑related field